Technical Solutions Engineer

Join to apply for the Technical Solutions Engineer role at SYSPRO

Join to apply for the Technical Solutions Engineer role at SYSPRO

This range is provided by SYSPRO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$105,000.00/yr - $115,000.00/yr

Direct message the job poster from SYSPRO

We're looking for a tech-savvy problem solver who’s just as comfortable managing demo environments and troubleshooting servers as they are engaging with global Sales and Pre-Sales teams . This role supports both the technical and human sides of the sales process—delivering demos, resolving issues, and creating documentation to drive success. If you prefer working behind the scenes, this isn't the role for you. If you thrive on collaboration, ownership, and making things work smoothly for others , we’d love to meet you.

*More details when you click to Apply!

Key Responsibilities:

Upgrade, maintain and optimize Sales Demo Image

• Applying upgrades, updates, ISV (Independent Software Vendors / Partner Solutions) and Integrations, and hot fixes.
• Ensuring upgrades, updates and hot fixes are working as intended as is the rest of the demo environment.
• Working with internal and channel pre-sales resources to ensure they understand the demo image, changes, additions and optimization recommendations.

Demo Image Support and Troubleshooting

• Frontline support for questions, challenges and issues arising from Pre-Sales resources.
• Technical – performance, errors, security and access
• Application Solutions – integrations, demo data and workflows

Technical Product Architecture and Solution Demonstrations

• Understand, articulate and demonstrate underlying architecture and design to prospects and customers
• Understand, articulate and demonstrate technical solutions such as custom form building, workflow design and creation, report writing and other technical solutions

Technical Demonstration Solutions Support

• Assist the Pre-Sales Teams in using the SYSPRO Solution Toolsets to create Proof of Concepts for sales demonstrations

Technical and Non-Technical Documentation and Training for new solutions

• Assist with creation of new solution guides for Sales and Pre-Sales Enablement
• Creation and Testing of demo data and workflows applicable to new functionality

Understand thoroughly the software and value chain - including design, process and implementation

Documenting solutions in precise detail, while also being able to summarize it in a brief presentation.

Responsible for being a brand and product ambassador in your area of specialization and focus

Build rapport with clients, from C-level executives and managers to the support staff, all of whom will often need to buy in to your recommendations before these recommendations can be implemented

Skills, Knowledge and Expertise:

• Requires a Degree or Diploma in a business-related course/program
• Minimum of 5 years’ experience in the ERP industry with strong background in providing business solutions
• Technical Demonstration and Documentation Experience
• Certified SYSPRO Professional: Administration or Certified SYSPRO Consultant: Power Tailoring Developer (or equivalent).
• Experience and understanding of: Azure – 1 Tier, SQL Database, C#
• Cloud architecture and deployment models
• Experience with technical toolsets (no-code or low-code application builders) behind ERP or comparable solutions.
• Preferred – SYSPRO Power Tailoring knowledge which includes ability to customize menus, applications, languages using built in tools as well as basic C#.
• Preferred – SYSPRO Administration features including security, configuration, customization and troubleshooting.
• Server Management and Maintenance
• Experience in Technical Pre-Sales Role
• Understanding of Manufacturing and Distribution Solutions
• Writing Technical and Non-Technical training guides, work instructions and demo flows

We offer a career in an exciting industry, an opportunity to work in a fun environment with some really smart people, and great employee benefits! When you work at SYSPRO, it’s more than just a job. You are part of a global force that uses innovation to enhance the way businesses operate. And we have fun doing it.

We promote flexible hybrid work-from-home / remote work options and ensure opportunities for professional development and growth. Here are some of the benefits offered:

• Vacation: In addition to statutory holidays, you shall be eligible to Fifteen (15) days’ vacation during each 12-month period of continuous employment. In addition, we offer 1 paid volunteer day off to make a difference in your community.
• Reimbursement of up to $500 each per eligible paramedical service.
• Employee and Family Assistance program for mental health and holistic wellbeing.
• Life insurance including accidental death & dismemberment, long-term disability, extended health care, and dental coverage.
• SYSPRO Canada Retirement Savings Plan (RRSP): The SYSPRO Canada Retirement Savings Plan is a group RRSP plan for employees whereby SYSPRO Canada will match contributions up to a threshold after the first year of service to the company and increases as the number of years of service increases.
• Training & Education: SYSPRO Software Ltd. supports personal development through education and training.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology, Sales, and Customer Service
• Industries Software Development

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