Configuration Support Specialist

Systems Configuration Support Specialist

We’re hiring a Systems Configuration Support Specialist to support and maintain large, vendor-managed business systems within a regulated, enterprise environment. This role is ideal for someone with a background in application support, systems analysis, or lending platforms who enjoys troubleshooting, configuration, and working closely with business stakeholders and vendors.

This is a support-heavy, configuration-focused role—not hands‑on development—where attention to detail, documentation, and system stability are critical.

• Support and maintain enterprise business applications, including loan origination and contract systems
• Configure workflows, business rules, queues, and user roles within vendor platforms
• Troubleshoot system issues and defects; act as an SME when production issues arise
• Partner with vendors and internal teams to investigate root causes and oversee resolution
• Review vendor release notes and coordinate system updates and enhancements
• Build and execute test cases; support UAT and post‑release validation
• Create and maintain documentation including SOPs, configuration guides, and change logs
• Support audits and compliance efforts by providing testing and deployment evidence
• Collaborate with business teams (operations, credit, funding, customer service) to prioritize system changes

• 3–5+ years of experience in application configuration, application support, or systems analysis
• Experience supporting lending, financial services, or other regulated systems (LOS experience is a strong plus)
• Familiarity with vendor‑managed platforms (not custom‑built applications)
• Strong troubleshooting and problem‑solving skills
• Excellent documentation and written communication abilities
• Experience working with tools like Jira, Confluence, Excel, and reporting tools
• Understanding of SDLC, change management, and basic project management concepts
• Ability to learn complex systems quickly and work cross‑functionally

Nice to have:

• Experience with loan origination, leasing, or credit systems
• Prior exposure to compliance, audits, or data governance environments
• Type: 12‑month contract (strong potential for extension)
• Work Model: Hybrid (on‑site presence required 2 times per week; in‑office expectations increase in 2026)

Seniority level: Associate

Employment type: Contract

Job function: Finance and Information Technology

Industries: IT Services and IT Consulting