Operations Success Specialist

SUMMARY OF POSITION:

Are you a dynamic and experienced property management professional looking for an opportunity to make a meaningful impact? Related Affordable is searching for a passionate and results-driven Operations Success Specialist.

The Operations Success Specialist, under the guidance and supervision of the Regional Vice President or Senior Vice President, will focus on the accurate and efficient execution of and compliance with affordable housing program regulatory requirements (HUD, LIHTC, bond, and otherwise). This role will ensure all regulatory requirements are completed and may liaise with the various governmental agencies, housing authorities, and other stakeholders to maximize economic outcomes and minimize operational and financial risks. This position will also be called upon to perform corporate or ad-hoc projects to meet business needs. Through on site and digital review of site practices and work product, the Operations Success Specialist will identify areas of improvement in compliance and other administrative property operations and will collaborate with stakeholders to implement solutions. The position requires proven success demonstrating problem-solving, decision-making, multitasking, and organizational skills.

Training & Guidance
• Provide first-line support for compliance/operations-related questions in person, by phone, or virtually.
• Train on-site team members and new hires on HUD, LIHTC, and company policies/systems.
• Reinforce learning through ongoing guidance and oversight of compliance responsibilities.
• Collaborate with Learning & Development to support training initiatives.

File Review & Compliance
• Review applicant and resident files to confirm income and program eligibility prior to Compliance submission as directed by Regional Management staff.
• Assist site teams with mass recertifications, certifications, and lease documents.
• Collaborate with the Regulatory Compliance department to ensure rent limits, income limits, and eligibility requirements are current and supported by appropriate documentation and updated in the residential software.
• Maintain integrity of digital and paper resident files, ensuring compliance with HUD, LIHTC, corporate, and state/local agency regulations.
• Support file processing during new lease-ups, acquisitions, re-syndications, and rehabs.
• Review and maintain onsite EIV binders for accuracy and timeliness.

Audit & Monitoring Support
• Prepare for and attend LIHTC file audits, Management Occupancy Reviews (MORs), and other inspections.
• Assist with preparing responses to audit findings and agency reviews.
• Monitor waitlists and marketing compliance efforts to ensure regulatory integrity.
• Adjust Market Rents and monitor Utility Allowance (UA) updates in coordination with Housing Authorities.

Agency & Stakeholder Engagement
• Partner with Housing Authorities to reconcile ledgers, resolve