Associate Director Operations and Occupancy

Job Title:
Associate Director Operations and Occupancy

Location:
Summerville Campus

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job ID:

• About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy and can be found online at

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at

Location Augusta University-

Our Health Sciences Campus: th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information Housing and Residence Life at Augusta University provides safe and well-maintained facilities that create all-encompassing environments for student development and success.

Job Summary
The Associate Director of Operations and Occupancy serves as a strategic leader within Housing and Residence Life, responsible for overseeing the day-to-day operations and occupancy management of all student housing. This role supervises key staff, including the Operations Coordinator and Assignment Coordinator, and plays a critical role in optimizing the use of the housing management system, StarRez. The Associate Director will engage in significant hands-on work within StarRez to support room assignments, occupancy tracking, student billing, and process automation, while also driving enhancements in PortalX and other related modules.

Responsibilities
Responsibilities The duties include, but are not limited to:

OCCUPANCY MANAGEMENT: Lead the management and optimization of housing systems to improve operational efficiency across the department. Platforms include, but are not limited to, StarRez, Annunity, and Personna. Collaborate closely with the Associate Director of Housing to advance the use of StarRez modules for student engagement and programmatic initiatives. Maintain accurate and up-to-date occupancy records, reports, and documentation to support Housing and Residence Life operations. Provide oversight for Living Learning Communities (LLCs) in collaboration with LLC Coordinators. Oversee all aspects of student housing operations, including room assignments, occupancy tracking, and related administrative processes. Coordinate early arrival and late stay accommodations in partnership with key campus departments. Responsible for assisting with all aspects of management of the StarRez Housing Management system, including the back-end testing and development of housing contract and lease processes, interim and break housing processes, returner self-selection, room profiling, data cleaning, and the extraction of data. Develop, implement, and communicate housing assignment policies and procedures to ensure consistency and clarity. Analyze occupancy trends and recommend strategies to optimize revenue generation while supporting university enrollment goals. Ability to oversee operational projects to ensure the housing management system is functioning as intended. Provide training, documentation, and support for staff and end-users related to StarRez use.

SUPERVISION/MANAGERIAL: Supervise the Operations Coordinator and Assignment Coordinator, providing guidance and oversight of daily responsibilities. Provides leadership to staff by communicating, interpreting, an administrating residence hall and University policies and procedures. Maintains a working knowledge of and collaborates with campus departments. Completes evaluations with staff to provide effective feedback on performance. Participates in the formal and informal evaluation process. Follows the progressive discipline procedure with staff when there is a need for corrective action. Provides ongoing training and development for assigned staff. Lead and manage Summer Housing operations, including logistics for summer camps and conferences. Approves OneUSG for assigned student staff. Provides leadership, mentoring, and role modeling for staff.

ADMINISTRATIVE: Lead StarRez related projects including system upgrades, module integrations, training and implementation of new functionalities. Reviews vendor performance reports in coordination with Facilities Operations team and ensures alignment with service-level expectations and budgetary goals. Coordinate the Housing Selection process for new students,