General Manager

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional
– We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality
– We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration
– We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility
– we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation
– We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You'll Create

The General Manager oversees all daily operations of the Greystone Pickleball Club, including customer service, member relations, food & beverage operations (coffee bar, full bars, and quick-service hot food solutions), retail, and onsite events. This role is responsible for ensuring exceptional guest and member experience, maintaining high operational standards, driving financial performance, and providing leadership and development to all associates.

Leadership & Operations

• Manage the operational strategy and execution of all club outlets including bars, coffee program, food service, and event operations.
• Establish and maintain service standards that ensure member and guest satisfaction, staff engagement, and financial success.
• Maintain a clean, safe, and welcoming environment throughout all club spaces.
• Build and sustain a culture of hospitality, community, consistency, and continuous improvement.
• Ensure compliance with all local, state, and federal regulations including liquor licensing, health department standards, and safety procedures.

Food & Beverage Management

• Oversee daily F&B operations including inventory, menu execution, bar operations, product quality, and equipment maintenance.
• Monitor food and beverage presentation and partner with culinary leads to address areas of concern.
• Implement and train staff on upselling techniques, guest engagement, and high-touch service.
• Develop creative offerings and revenue-generating programs including specials, tournaments, pop-ups, and partner activations.

Events & Banquets

• Oversee private events including birthdays, corporate functions, tournaments, and social gatherings.
• Ensure proper room and court setup, staffing, event execution, and post-event review.
• Create and implement event packages and pricing strategies.
• Support last-minute event adjustments with professionalism and flexibility.
• Field incoming event inquiries and leads, conduct site visits for prospective clients, and partner with our two off-premises caterers for large-scale custom events requiring rentals, specialized menus, staffing, and production coordination.

Financial & Administrative

• Review and analyze financial reports, sales forecasting, and labor planning to maximize profitability.
• Manage scheduling, payroll, ordering, invoicing, and inventory control.
• Implement strategies to drive revenue and member growth.
• Prepare performance reports and communicate updates to ownership.

Human Resources & Training

• Recruit, hire, train, and coach top-quality staff at all levels.
• Conduct employee meetings, counseling sessions, and recognition programs.
• Maintain fair and consistent accountability and discipline procedures.
• Foster a culture of teamwork, empowerment, and professional growth.

Requirements

Ingredients for Thriving:

• 5+ years hospitality, sports club, or multi-unit restaurant management experience (country club or boutique fitness preferred).
• Strong understanding of food & beverage operations, cost management, and customer service standards.
• Experience organizing league play, tournaments, and recreational programming (pickleball experience a bonus).
• Able to work weekends, evenings, holidays, and event-based schedules.
• Excellent communication, interpersonal, and leadership skills.
• Skilled with POS systems, scheduling platforms, and basic financial reporting.

Key Attributes

• Hands-on leadership style that leads by example.
• Guest-focused with a passion for creating memorable experiences.
• Calm under pressure, adaptable, and solution oriented.
• Entrepreneurial mindset with focus on growth and community building.

The duties of this position may change from time to time. Continental reserves the right to add or delete duties and responsibilities at the discretion of Continental or its managers. This job description is intended to describe the general level of work being performed. It's not intended to be all inclusive.

Physical Requirements

• Ability to stand and walk for extended periods.
• Must be able to lift up to 50 pounds occasionally.
• Comfortable working indoors and outdoors.

Savor The Benefits

We offer a range of benefits for eligibles team members, including:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Wellness Programs
• Additional Perks

To see a summary of current benefits, please visit