Front Desk Agent

Job Summary
Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. Your enthusiasm and attention to detail will create memorable experiences that keep guests returning. Whether handling inquiries, coordinating with other departments, or providing local recommendations, your positive attitude will set the tone for an outstanding stay.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression.
• Manage guest check-in and check-out procedures efficiently using hotel management software.
• Handle guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system skills.
• Assist guests with reservations, room assignments, and special requests to ensure satisfaction.
• Provide information about hotel amenities, local attractions, and services to enhance guest experiences.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly.
• Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy.
• Maintain accurate records of guest information, reservations, and billing details while adhering to privacy standards.
• Address guest concerns or complaints professionally and proactively resolve issues to ensure guest satisfaction.
• Uphold hospitality management standards by delivering consistent service excellence in a fast-paced environment.

Skills

• Proven experience in hotel management or front desk operations within a resort or hospitality setting.
• Strong customer service skills with the ability to handle diverse guest needs confidently.
• Multilingual or bilingual abilities are highly desirable for effective communication with international guests.
• Knowledge of hotel management systems and multi-line phone systems is essential.
• Familiarity with night audit procedures and hotel accounting practices is a plus.
• Excellent communication skills, including phone etiquette and guest relations expertise.
• Ability to manage multiple tasks efficiently while maintaining a positive attitude under pressure.
• Experience in hospitality management or hotel experience that demonstrates adaptability and professionalism. Join us in creating welcoming environments where every guest feels valued We are committed to fostering a vibrant team dedicated to hospitality excellence—where your enthusiasm makes all the difference

Pay: $ $16.00 per hour

Expected hours: 16.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person