Salesforce Service Cloud Architect

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.

By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

We are looking for a
Salesforce Service Cloud Architect
opportunity with one of our clients.

Job Description:

Job Title: Salesforce Service Cloud Architect

Position: Onsite

Location: Hartford, CT or Minneapolis, MN

Long term contract

• 10+ years of hands-on experience
  in configuring and customizing
  Salesforce Service Cloud
  .
• Experience with
  Salesforce Lightning
  , including
  Aura Components
  and
  LWC (Lightning Web Components)
  .
• Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications.
• Leverage
  standard Service Cloud functionality
  wherever possible and customize only as per business needs.
• Design and develop solutions that comply with
  Salesforce best practices
  , enterprise standards, and operational guardrails.
• Strong understanding of
  web services
  (SOAP, REST), security models, integration patterns, and methods.
• Proficiency in
  HTML, CSS, and JavaScript
  for UI customization.
• Experience in
  Service Cloud implementation
  , configuration, data migration, and integrations with external systems.
• Expertise in
  Case Management
  ,
  Omni-Channel Routing
  ,
  Knowledge Base
  ,
  Service Console
  , and
  Entitlements
  .
• Design and implement
  Service Processes
  , including automation using
  Flows
  ,
  Process Builder
  , and
  Omni Scripts
  .
• Familiarity with
  Einstein Bots
  ,
  Live Agent
  , and
  Field Service Lightning
  for advanced service capabilities.
• Experience in
  reporting and analytics
  using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs.
• Design and/or build integrations between Service Cloud and
  third-party applications or data sources
  .
• Exposure to
  Health Cloud
  ,
  Salesforce CDP
  , and
  Experience Cloud
  is an added advantage.
• Excellent communication and verbal skills.

Certifications:

• Salesforce Service Cloud Consultant
• Salesforce Administrator
• Salesforce Platform Developer I
• (Nice to have) Salesforce Advanced Administrator
  .

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to
ranjitnair at sensiple dot com

Regards

Ranjit Nair
| Sensiple Inc.,

ranjitnair at sensiple dot com

555 US Highway 1 S, Ste 330 Iselin, NJ 08830

Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.