General Manager

General Manager (Property Leader)
Seaire Lagoon | MetroLagoons
MetroLagoons is growing fast, and we are looking for motivated individuals to grow with us If you are an energetic and enthusiastic hospitality/operations professional, come join the team at the best lagoons in the United States

The Role
The General Manager is the
senior leader of the property
, fully accountable for operations, guest experience, financial performance, and team culture. This role owns the day-to-day success of the lagoon — leading leaders, setting standards, and delivering results.

This is a hands-on leadership position for someone who thrives in fast-paced, guest-focused environments and knows how to balance people, performance, and profit.

Responsibilities
Leadership & Operations

• Serve as the top on-site leader, responsible for all aspects of property operations
• Lead, coach, and hold accountable the property leadership team
• Set daily priorities and ensure consistent execution across departments
• Lead and participate in Manager on Duty (MOD) program, setting the standard for leadership presence

Guest Experience & Safety

• Own the overall guest experience from arrival to departure
• Ensure the facility is safe, clean, well-maintained, and operating to brand standards
• Monitor guest feedback and personally follow up on issues and opportunities
• Maintain secure access for members and guests
• Ensure full compliance with licensing, health, safety, and regulatory requirements
• Conduct regular inspections and operational audits

Financial Performance

• Own revenue, labor, and expense performance for the property
• Build and manage the annual operating budget with corporate team
• Monitor financial results and make real-time adjustments to improve profitability
• Prepare and submit regular operational and financial reports

Sales, Marketing & Growth

• Execute marketing strategies, promotions, and special events to drive attendance
• Partner with corporate teams on sales initiatives and local outreach
• Identify opportunities to grow revenue and improve guest retention

People & Culture

• Recruit, hire, and develop department leaders and key team members
• Ensure proper staffing levels and effective scheduling
• Conduct performance reviews and provide ongoing coaching and development
• Build a positive, accountable, high-performance culture

Collaboration

• Participate in management and leadership meetings
• Contribute to company-wide planning and strategic decisions
• Perform additional duties as needed to support property and company success

What We're Looking For

• Proven experience as a General Manager, Director, or senior operations leader
• Background in hospitality, attractions, resorts, entertainment venues, or high-volume food & beverage
• Bachelor's degree in business or hospitality operations preferred
• Strong financial acumen with experience managing budgets, labor, and P&L
• Demonstrated ability to lead leaders and build strong teams
• Comfortable making decisions, holding people accountable, and solving problems in real time
• Strong communication skills and a guest-first mindset
• Willingness to work a flexible schedule, including weekends and holidays
• Ability to work outdoors in all weather conditions and lift 50 lbs – this is NOT an office position
• Must be available to work mornings, evenings, weekends and holidays. (Shifts will vary)

Benefits

• Paid time off
• Paid health insurance for full-time employees
• Dental and vision insurance
• Life insurance
• 401(k)