Operations Specialist

Experience GuideStone

We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.

What We Offer You

We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.

Job Summary

Provide primary support across GuideStone Support Services Operations—spanning Facilities & Security and Mail Processing areas.

What You'll Do

• Provide first‑responder coverage at the Support Services window; process, sort, and deliver incoming mail and parcels building‑wide; route items for imaging/scanning as required
• Receive Business Reply Mail (BRM), reconcile USPS invoices, document for Administration, and deliver BRM to departments
• Receive and verify purchase orders and deliveries via the internal PO system
• Process outgoing correspondence and parcels; meter letters from the service window, route runs, and letter print services; prepare flat mail with piece counts and shipment forms; operate folder/inserter and related equipment for high‑volume mailings
• Process outgoing shipments via UPS, FedEx, and courier services
• Maintain daily/monthly/quarterly production documentation, including cost‑center chargebacks, for the Operations Manager
• Provide backup Concierge coverage in the client zone; greet and assist visitors and support client‑zone management
• Log, track, and complete building/maintenance work orders; coordinate suite maintenance and vendor follow‑ups
• Schedule shared conference spaces at Pinnacle Tower and GuideStone guest rooms, as needed
• Monitor security systems and live camera feeds (e.g., Rhombus); prepare, activate/deactivate, and track access cards while maintaining strict confidentiality (including advance termination notices)
• Coordinate employee moves, furniture relocations, and key inventory/management
• Maintain rotation procedures/playbooks; provide cross‑coverage across functions; uphold GuideStone confidentiality standards; overtime as required
• Follows GuideStone Information Security and Physical Security standards related to access control, visitor management, and incident reporting. Adheres to GuideStone Safety & Emergency Procedures and safe‑lift/equipment‑use practices.

What You'll Need

• High school diploma required; Bachelor's degree preferred
• 1-2 years experience in a similar clerical role preferred
• Ability to move boxes or equipment weighing up to 50 pounds throughout the office building for varying needs
• Excellent customer service skills to interact with visitors, vendors, delivery personnel, and all levels of GuideStone employees (including trustees and executive officers) in person and on the phone
• Preferred experience with tools such as OfficeSpace (Work Request, Visual Directory, Greetly), Rhombus, Quadient (WTS, S.M.A.R.T.), USPS, UPS Worldship
• Strong organization and planning skills; ability to work quickly without close supervision; self‑motivated with good judgment in setting priorities; maintains high performance in output and accuracy
• Ability to work unsupervised and provide detailed documentation on projects.
• Ability to multitask, adapt to a changing environment, and handle stress efficiently.
• Typing speed of 45 wpm with accuracy
• High level of expertise in PC applications (word processing and spreadsheets) and ability to learn all GuideStone applications
• High ethical standards and adherence to policies and procedures with a commitment to GuideStone integrity
• Must maintain complete confidentiality regarding GuideStone business matters