Crisis Center-Shift Leader

Job Description:

Job Title: Crisis Center Team Leader
Company: Adult & Child Health
Location: Indianapolis, IN
Employment Type: Full-Time

The Crisis Center Team Leader provides strategic leadership, coaching, and oversight to ensure their team delivers exceptional client care and meets organizational goals. This role plays a vital part in driving team performance, maintaining compliance, fostering professional growth, and supporting a positive client experience for individuals in crisis. The Team Leader mentors, develops, and trains staff while cultivating partnerships that strengthen program outcomes.

This position requires strong clinical knowledge, crisis-response skills, and the ability to motivate and guide a multidisciplinary team in a fast-paced, high-impact environment.

Indianapolis is a thriving, welcoming city that offers both personal and professional rewards. While you work to make a meaningful impact in the community, you can enjoy:

• Iconic Landmarks: Monument Circle, Dallara IndyCar Factory, Benjamin Harrison Presidential Site

• Abundant Green Spaces: Eagle Creek Park, White River activities, countless trails

• Foodie Culture: Farm-to-table restaurants, The Garage Food Hall, international cuisine

• Festivals & Events Year-Round: Gen Con, Indy Jazz Fest, Indiana State Fair

• Family-Friendly Attractions: Rhythm Discovery Center, Conner Prairie, Garfield Park Conservatory

With affordability, culture, and community spirit, Indianapolis offers an ideal place to grow both personally and professionally.

• Ensure staff understand and perform according to position expectations.

• Evaluate, monitor, and develop staff skills to ensure high-quality client care.

• Provide coaching, training, and ongoing mentorship to team members.

• Ensure compliance with clinical standards, contracts, and quality measures.

• Foster and maintain strong internal and external partnerships that benefit clients and the organization.

• Lead by example in professionalism, teamwork, and client-centered practice.

• Oversee service delivery to ensure timeliness, accuracy, and alignment with treatment plans.

• Review documentation for completeness, accuracy, and compliance; correct chart deficiencies promptly.

• Assist clients with transition processes, including written correspondence and plans.

• Handle crises as they arise, coordinating emergency services to ensure rapid, appropriate response.

• Facilitate individual, group, and family therapy sessions, including trauma-informed and co-occurring treatment.

• Provide clinical consultation to staff as needed.

• Train staff on evidence-based practices and clinical protocols.

• Represent the organization professionally within the community.

• Maintain positive and ethical relationships with clients, referral sources, and coworkers.

• Ensure services are authorized, billed appropriately, and communicated across departments in a timely manner.

• Complete all mandatory training in accordance with agency and regulatory standards.

• Support organizational goals and long-term objectives.

• Perform other duties as assigned by leadership.

• Expertise in diagnostic criteria related to mental health and/or substance use disorders.

• Thorough understanding of caseload management, rehabilitation principles, and treatment modalities.

• Knowledge of legal requirements and court procedures relevant to mental health/substance use treatment.

• Strong supervisory and training skills in a behavioral health setting.

• Ability to evaluate, coordinate, and improve program services.

• Proficient in interpreting safety rules, technical instructions, and procedure manuals.

• Strong written and verbal communication skills with the ability to produce clear, concise reports.

• Ability to build rapport and communicate effectively via phone, telehealth, or in person.

• Ability to follow direction, accept supervision, and work collaboratively.

• Master's degree in Social Work, Counseling, Psychology, or related field.

• Active licensure in respective professional field (LPC, LCSW, LMFT, or equivalent).

• Must be willing to obtain licensure in additional states as needed.

• Comfortable providing telehealth services (training provided).

• Yes — Shift Leader at the Crisis Center, providing oversight and supporting daily client care operations.

• Successful completion of background check (criminal, driving, abuse/neglect, fingerprint).

• Completion of New Hire Orientation and required agency trainings (including Relias).

• Valid driver's license, acceptable driving record, and active auto insurance.

• First Aid certification within 3 months; CPR certification within 3 months.

• Completion of Behavioral Management training within 30 days:

  • CPI for Residential

  • Peaceful Intervention or Verbal De-escalation for Outpatient

• Understanding of Collaborative Service Goals (CSGs) within 30 days.

• Completion of 36 training hours within 2 years per regulation.

• ASAM Programs: 50 hours of training annually.

• CPRC Programs: Completion of Growth & Development and Privileging/Credentialing forms within 30 days.

• Compliance with all program-specific policies, procedures, and regulatory expectations.

• Submission of applicable licensure and certifications.

• School-based programs: Must provide services onsite during school hours.

ADA Consideration – Sedentary Work

• Exert up to 10 lbs occasionally; negligible weight frequently.

• Repetitive hand and arm movements for typing and writing.

• Primarily sitting with occasional walking or standing.

We are a behavioral and community mental health organization dedicated to building a culture of belonging, respect, and connection. We welcome candidates from diverse backgrounds and experiences, believing that varied perspectives strengthen our mission. If you are passionate about empowering communities and creating inclusive environments, we encourage you to apply.

• Generous Paid Time Off

• Comprehensive Benefits: Health, dental, vision, retirement, life insurance & more

• High-Quality Training: Initial, ongoing, and supportive

• Career Advancement: Strong internal promotion culture

• Positive, Supportive Work Environment: Focused on well-being, respect, and professional growth

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.