Patient Service Coordinator

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.

Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.46 to $20.58, and the compensation may be commensurate with experience.

The Patient Service Coordinator supports front desk operations by greeting and registering clients; directing clients to the appropriate service; answering and directing phone calls; maintaining provider schedules; and insurance verification.

This position is grant-funded and dependent on the renewal of grant funding each year. The position will end after one year unless additional grant funding is secured.

This position is located at our BHS Conway campus on Benning Road in NE Washington, DC.

Schedule: Monday - Friday, 8:00 am - 4:30 pm (40 hours per week)

Required: HS/GED or 2+ years work experience; 1+ years administrative experience in a Primary Care or Acute Care office or other relevant experience; customer/client services experience

Required License/Certification: CPR/First-Aid

Expected Contributions: Front Desk Operations

• Greet clients and visitors, identify their need and provide information and initial direction.
• Provide a positive initial customer service experience to all clients and visitors to SOME.
• Check in all walk-in and appointment clients and complete the registration process, including for virtual clients.
• Collect demographic and health insurance information and complete data entry within established timelines.
• Verify medical insurance and/or medical insurance eligibility before the provider visit.
• Administer and verify insurance panel forms for each client.
• Direct clients without medical insurance to the Referral Specialist before the provider visit.
• Schedule all initial and follow-up clinic appointments for clients of any provider.
• Regulate traffic flow in the waiting area and front desk to ensure HIPAA compliance.
• Contact clients with appointment reminders.
• Utilize the HIE process to verify the client's IP and ED visits.
• Reschedule missed appointments.
• Monitor and maintain a record of client no-shows.
• Administer patient surveys and submit to sthe upervisor

Expected Contributions: Administrative

• Answer phone line and direct calls
• Scan registration and referral forms into EMR. Update EMR as needed with client information.
• Send a list of uninsured patients to the Referral Specialist
• Provide administrative support to medical, dental, and BHS as assigned
• After collaboration with the provider, case manager, peer support, contractor, or supervisor, assist in the coordination of patient emergency transportation needs tothe appropriate facility
• Maintains tracking and data entry, assists in completing and compiling reports for the Journey Project
• Works with the grants department to compile and submit financial spend down information on the grant, and serves as liaison for administrative grant functions
• Coordinates transportation for patients to and from appointments and groups. Reconciles