Shift Leader

Note:  This description only documents the time that is allocated to management tasks.  The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.
Basic Purpose and Objectives of the Position
The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant.  Focal points include:
-    Driving excellence in customer service
-    Maintaining company standards in product and facility specifications
-    Reviewing food handling procedures
-    Assessing operational processes
The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees.  In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable.  In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.
Principle Accountabilities
Customer Satisfaction/Product Quality
•    Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
•    Conducts periodic food safety audits.
•    Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
Financial
•    Shares with the Management team day-to-day responsibility for cash procedures such as