Night Auditor

Location:

San Francisco Hotel

Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.

The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

Job Description:

To oversee and coordinate all night time front desk functions, and ensure all financial transactions for the day are verified and balanced, while providing services to our guests in a courteous and professional manner.

Responsibilities:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.
• Understand all Moments of Service for PBX, Guest Services and Front Desk.
• Preparation of daily reports and distribution as directed.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Conduct back up procedures for Opera and drop tape nightly.
• Completion of third shift Night Audit checklist.
• Balancing of daily postings and revenue.
• Ensure adequate communication the following morning to all necessary departments by communicating through ShiftNotes, Opera Profile Notes, and email.
• Understanding of all front office standards and assist in solving deficiencies.
• Documenting errors made by cash handling agents.
• Prepare In-house allowance and adjustment spreadsheets each day.
• Prepare and send out the all BC Users.
• Balancing of daily posting and revenue, and resolution of inaccuracies.
• Ensuring nightly transmission of credit cards through IPU.
• To be thoroughly acquainted with all check-in and check-out procedures and policies.
• To appropriately protect confidential guest information and guest room key access according to front office SOP's.
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
• To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, emergency procedures and execute to standard.
• Be familiar with all systems and equipment as related to the Front Office (Nucleus, Alice, Synergy, Vingcard Vision, Two-Way Radio Dispatch, Firepanel)
• Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program).
• Be familiar with all hotel facilities (F&B, Membership, Business Center, Market, and Fitness Center).
• Familiarity with parking validation procedures and Good Night's Rest Policy.
• Deliver personalized, memorable guest experiences by utilizing the Power of One.
• Keep in close contact with Loss Prevention during the night if there are any guest situations.
• Assist management with miscellaneous tasks including but not limited to; organizing, filing, and delivering requested items to guests.

Qualifications:

• Attain a high propensity for customer service.
• Previous cash handling experience.
• Must be able to work a flexible overnight schedule and willingness to work weekends and holidays.
• Preferred candidate has prior experience with Evention to count their