Business Analyst

Reviews, analyzes, and interprets client business needs to help deliver software solutions that align with overall business outcomes. Works closely with clients to understand their processes and translate them into system configurations, user stories, and documentation that support the implementation of Nimble AMS. Collaborates with cross-functional teams to support product configuration, discovery, requirement gathering, with knowledge and application of Salesforce's point-and-click tools. Assists in defining scope, identifying system enhancements, and delivering high-quality client solutions and experience, while adapting to evolving project needs and organizational processes. Leads team success by supporting peers, and partnering with leaders to analyze processes and new internal projects. Duties & Responsibilities

• Collaborate with customers to understand their business processes and effectively demonstrate how the Nimble AMS application supports their needs.
• Complete base product configurations in Nimble AMS using Salesforce's point-and-click tools.
• Clearly articulate system functionality and project tasks/processes
• Lead requirement and stakeholder alignment efforts aimed to elicit, analyze, and clearly document system enhancements in the form of business requirements, user stories and process flows.
• Implements complex product deployment projects with minimal supervision.
• Advise customers on process enhancements to better align with the core functionality and best practices of the Nimble AMS product, including the ability to develop configurable solutions for clients.
• Perform deep-dive data and process analysis to support recommendations or an implementation strategy.
• Communicate technical information to technical and non-technical audiences.
• Define, develop and support product testing to ensure customer needs are met.
• Provide end-to-end support to customers and internal teams throughout the project implementation lifecycle, including leading discovery sessions, conducting customer training, and offering hands-on assistance during go-live activities.
• Maintain a clear understanding of project scope and ensure alignment across stakeholders.
• Serve as subject matter expert in client engagements, and among peers through team meetings, mentoring exercises. Expertise may cover industry, delivery practices, work management practices.
• Assist peers and other team members to achieve team outcomes.
• Contribute to process refinement and improvement to optimize the delivery of services, focusing on quality, completeness, time-to-value, and client satisfaction.
• Mentor junior team members and review their work.
• Develop and maintain strong and healthy customer relationships by implementing effective communication strategies to keep stakeholders informed on project progress and outcomes.
• Work closely with project managers, developers and solution architects to ensure accurate implementation of requirements and provide support to testers during the QA process.
• Operate independently or collaboratively within a team to drive successful project delivery.
• Communicate customer feedback and flag any changes in project scope, budget, or timeline to the project manager in a timely manner.
• Deliver outstanding customer service through proactive communication, empathy, and responsiveness to ensure high levels of customer satisfaction.
• Maintain up-to-date knowledge of both Nimble AMS and Salesforce systems, based on release notes and periodic updates.
• Partner with business leaders to shape project goals.
• Contribute to effective team communication by actively participating in meetings and supporting the hiring and onboarding processes of new staff.
• Other duties as assigned.

Education & Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Master's degree in Computer Science, Software Engineering, or a related technical field.
• 6–9 years of experience in a business analyst role, ideally within a software or SaaS environment.
• Prior exposure to client-facing roles such as requirements gathering, consulting, configuration, or training.

Technical Skills

• Working knowledge of the Software Development Life Cycle (SDLC) and Agile methodologies.
• Familiarity with the Salesforce platform, including user setup, point-and-click configurations, creation of custom fields, managing permissions, as well as building reports and dashboards.
• Proficient in Microsoft Office 365 suite (Word, Excel, PowerPoint, Outlook).
• Experience with Jira, Confluence, or similar collaboration tools.
• Certifications: Nice to have

Other Skills

• Excellent verbal and written communication skills, including documentation and client-facing conversations.
• Ability to work independently in a remote environment while contributing to a collaborative team culture.
• Comfortable working in a dynamic and fast-paced environment with evolving processes.
• Capable of managing multiple priorities and escalating when leadership support is needed.
• Strong problem-solving and analytical skills, especially in situations with ambiguous or incomplete information.
• Excellent relationship building skills and ability to work both individually and as a member of a team.
• Proven ability to handle multiple tasks with minimal supervision.
• Strong attention to detail and documentation skills.