Technical Support Specialist

Technical Support Specialist

Atlantic-IT, founded in 2007, delivers tailored IT solutions to small and mid-sized businesses across multiple industries. With over a decade of experience as a Managed Services Provider, we act as a fully outsourced IT department, offering rapid response technical support, comprehensive IT management, and strategic planning. As a Microsoft Certified Partner, Atlantic-IT provides advanced cloud computing, cybersecurity, and digital transformation services. We are committed to a customer-focused approach, driving client satisfaction while optimizing IT cost savings without compromising quality.

Atlantic-IT is a stable and private firm experiencing growth. This position offers the chance to work with wonderful people on cutting-edge projects. The company also offers virtually limitless growth opportunities, as well as very competitive compensation and outstanding benefits that include:

· Medical/Vision/Dental insurance

· Life insurance

· Company paid short/long-term disability

· Educational assistance

· Employee assistance program

· Adoption assistance

· 401(k) plan

· Bonus program

· Flexible Work Schedule

Role Description

This is a full-time, on-site Technical Support Specialist role delivering exceptional technical support and troubleshooting services to clients, identifying and resolving technical issues promptly, and ensuring customer satisfaction.

Responsibilities

· Technical support and troubleshooting with the ability to handle and resolve IT-related issues in a timely and effective manner.

· Provide hands-on support for IT systems, performing diagnostic tests, and collaborating with the team to support seamless IT operations for clients.

· Focus on delivering exceptional service to clients and addressing their needs professionally.

· After-hours support and being on call are required at times.

Qualifications

· Customer Support and Customer Satisfaction skills.

· Strong Analytical Skills to assess technical problems and develop effective solutions.

· Proficiency in Windows OS, Microsoft Office Suite, and IT infrastructure are an advantage.

· Excellent communication and interpersonal skills, with a proactive approach to problem-solving.

· Professional certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or equivalent experience are desirable.

· Previous experience with technical support for small to medium size business

IDEAL TECHNICAL BACKGROUND

· 3+ years of experience with Microsoft based technologies and systems

· 3+years of experience with Avaya, VOIP or telecommunication systems

· 3+ years of Windows 2003/2008/2012 Server

· 3+MS Office skills in a systems implementation and/or systems administration role

· 3+ years of Exchange 2007/2010/2013

· 3+ years of Office 365

· 3+ years of Google suite

· Expertise in Virtualization and Data Storage technologies such as: Citrix and VMWare

· Familiar with Apple OS and products

· Cisco, Meraki, SonicWall experience desirable

· VMware and/or Citrix experience are desirable

· Linux experience is desirable

· Bachelor's Degree is desirable

· ConnectWise: 1 year (Preferred)

· Office 365: 1 year (Preferred)

· Azure: 1 year (Preferred)

· AWS: 1 year (Preferred)

· MSP: 1 year (Preferred)

· VoIP: 1 year (Preferred)

· Apple: 1 year (Preferred)

· Active Directory: 1 year (Preferred)

Our company celebrates diversity and is committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $40, $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person