Supervisor, Front Desk

Company Overview
Homewood Suites by Hilton is dedicated to providing memorable experiences and exceptional hospitality to guests near and far. We strive to create welcoming environments where every guest feels at home, whether they're traveling for business or leisure.

Job Overview
We are seeking a dynamic and energetic Supervisor, Front Desk, to lead our front-of-house team with enthusiasm and professionalism. In this vital role, you will oversee daily guest services operations, ensure seamless check-in and check-out processes, and foster outstanding guest relations. Your leadership will help create a positive atmosphere that encourages guest satisfaction and team collaboration.

Responsibilities

• Supervise front desk staff to deliver exceptional customer service, ensuring all guest needs are met promptly and professionally
• Manage multi-line phone systems, handle inquiries with excellent phone etiquette, and coordinate reservations efficiently
• Oversee night audit procedures, balancing accounts and preparing reports to ensure financial accuracy overnight
• Assist guests with check-in/check-out procedures, resolve issues promptly, and enhance overall guest experience
• Maintain a welcoming environment by promoting hospitality management best practices and supporting team members in their roles
• Ensure adherence to hotel policies, safety standards, and brand guidelines across all front desk operations
• Support guest relations efforts by addressing concerns proactively and fostering positive interactions

Qualifications

• Proven experience in hospitality management or hotel front desk operations, with a strong focus on customer service and guest relations
• Bilingual or multilingual skills preferred to serve diverse guests effectively
• Knowledge of hotel management systems, night audit procedures, and multi-line phone systems is highly desirable
• Excellent communication skills with the ability to handle phone etiquette professionally in a fast-paced environment
• Previous hotel experience in resort or similar hospitality settings is advantageous
• Strong leadership abilities with the capacity to motivate and guide a team toward delivering outstanding service
• Passion for hospitality, guest services, and creating memorable experiences for every visitor

Join us as a Supervisor, Front Desk, where your enthusiasm for hospitality management will shine Help us deliver exceptional service that leaves a lasting impression on our guests while advancing your career in a vibrant, supportive environment.

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person