IT Technician

Qualifications

• High School Diploma or GED required
• Must be legally authorized to work in the United States; no employment visa sponsorship is anticipated for this position
• Completed certifications:
• CompTIA A+
• Apple Certified Support Professional
• Microsoft 365 Fundamentals
• Prior Help Desk experience
• Prior Customer Service experience

Role Overview

The IT Technician serves as the primary point of contact for end-user technology support and is the "face of IT" for internal customers. This role focuses on delivering a high-quality digital user experience by providing hands-on technical support, proactive issue identification, and timely resolution of hardware and software issues. Technicians support users in-office and while traveling internationally, ensuring uninterrupted productivity and service continuity.

This is a 100% onsite role, five days per week, with rotation across three Indianapolis locations.

Key Responsibilities

• Act as the primary point of contact for hardware, operating systems, and enterprise application support
• Provide end-user support for laptops, peripherals, accessories, and mobile devices
• Support new hire onboarding, including device setup and system access
• Proactively identify and remediate potential hardware and software issues
• Ensure endpoint devices meet security and compliance standards, including patches, driver updates, and supported application levels
• Leverage data and analytics to identify trends and areas for productivity improvement
• Assist users with adoption of new and upcoming IT initiatives and services
• Collaborate with peers and infrastructure teams to resolve technical issues and enhance the overall digital user experience

Required Skills and Knowledge

• Working knowledge of computer hardware, software, and networking concepts, including internet security and data privacy principles
• Strong diagnostic and troubleshooting skills with a focus on endpoint devices and peripherals
• Advanced working knowledge of Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, Azure, SharePoint, and Teams
• Basic understanding of multiple operating systems, including Windows, macOS, and iOS
• Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical users
• Strong customer service mindset and ability to support users in a fast-paced environment

Preferred Qualifications

• IT Technician–related certifications (e.g., Microsoft Certified IT Professional)

Team Information

The Workforce Productivity Services team is seeking an IT Support Technician with strong experience supporting both Windows and Mac environments.

Pay: $ $39.00 per hour

Expected hours: 40.0 per week

License/Certification:

• CompTIA A+ (Required)

Work Location: In person