Bilingual IT Technician

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.

We currently have a multiple, re-extendable, long term contract roles as a IT Bilingual Technician with our global consulting client, working onsite at large CPG client's office 3 days a week in Montreal. This is a 6 month contract initially, but will be extended long term.

Role: IT Bilingual Technician

Type: Contract

# of Roles: 2

Duration: 6 months to start + multiple long term extensions

Location: Montreal, QC - Hybrid, 3 days onsite

Rate: open based on expectations

Role Overview

We need 2 IT Technicians for our Win11 upgrade program

The IT technician provides on-site and remote support to users. They ensure the proper functioning of the computer equipment and services supporting the plant's operations and collaborates with other IT teams and business users.

• the Desktop Support Technician is responsible for providing high-quality technical support to users in Windows 10 and 11 environments. This role involves efficiently troubleshooting issues, installing and configuring workstations, and managing deployment.
• Strong communication skills and a commitment to excellent customer service are essential.
• The candidate must work on-site 3 days per week and be bilingual (French and English).

Key Responsibilities:

• Provide Level 1 and Level 2 technical support for Windows 10 and 11 systems (diagnosis, troubleshooting, repair) to End-users and to onsite IT technician.
• Install, configure, and maintain workstations, peripherals, and office software.
• Use Microsoft Intune and SCCM for deployment, management, and updates of devices.
• Manage incidents and requests through the ticketing system.
• Document solutions and contribute to the internal knowledge base.
• Collaborate with IT teams to improve processes and enhance security.
• Deliver professional and courteous customer service, explaining technical solutions in user-friendly terms.

Skills and Qualifications:

• Strong problem-solving skills and ability to find solutions quickly.
• Proficiency in Windows 10 and 11 environments.
• Practical knowledge of Microsoft Intune and SCCM.
• Basic understanding of networking (TCP/IP, VPN, Wi-Fi).
• Excellent communication skills and customer service orientation.
• Ability to work in a team and manage priorities effectively.
• Mandatory bilingualism: French and English.
• Asset: experience with Active Directory, M365, and cybersecurity tools.