Cage Supervisor-(Full-Time)

JOB DESCRIPTION

Position Title: Cage Supervisor

Department: Cage

Employment Classification: Non-Exempt Position

Summary/General Description: A Cage Supervisor is responsible for monitoring and verifying all cash transactions for departments and ensuring compliance with company internal controls, policies and procedures.

Expectations:  Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.  Act as a role model within and outside LDC.  Maintain a positive and respectful attitude toward customers and co-workers.  Consistently reports to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:  Adhere to all administrative policies (LDC Policy & Procedure Manual and departmental procedures), safety rules and health regulations, and Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.  Direct, train, monitor, and assign tasks to cage personnel.  Provide exceptional customer service to all external and internal customers and patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with cage personnel.  Work odd or unusual hours including weekends, holidays, and overtime.  Exercise strong motivational commitment to the organization, speak accurately and clearly to co'workers and guest.  Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: ensure proper customer transactions by verifying large amounts of money/chip exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate.  Adhere to Title 31 procedures.  Ensure excellent customer and employee service and arbitrates disputes professionally.  Maintain a flexible schedule to open and close cage as necessary.  Exercise basic knowledge in management, human resources and budgeting.  Maintain strong knowledge with money handling, counting, and complex mathematical skills.  Actively participate in Supervisory Development Leadership Series (SDLS) yearly.  Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).  Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and April 2017 respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).  Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.  At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).  Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.  Perform additional duties and responsibilities as necessary or assigned.

Education & Experience  High School diploma or GED Certification preferred.  Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling.  Must have relevant work experience in cash handling or cage cashier capacity.

Licensing & Certification:  None. Computer Equipment, Software, Machinery:  Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.),  Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software).  Experience with operating counting equipment such as: money sorters, counters, and ten 10 key calculator.

Essential Physical Requirements:  Requires employee to hear, sit, talk, and repetitively use hands the majority of the time.  Requires employee to occasionally stand and walk.  Requires employee to occasionally push/pull, carry, lift, and slide/