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Assistant Operations Manager
UFC Gym
- Wayne, Michigan, United States
- Wayne, Michigan, United States
Über
Benefits:
- Health insurance
- Training & development
- Wellness resources
GENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct reflection of the Operations Manager. The AOM is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month.
ESSENTIAL DUTIES & RESPONSIBILITIES:
· Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters · Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience · Assist in providing direction to janitorial service · Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience · Ensure all front desk, kids club and Armbar adhere to policies and procedures · Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue · Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards · Work with OM in planning and implementation of promotions and merchandising · Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure · Follow-up with compliance checks by monitoring club systems and employee performance · Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Class Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards · Maintain an efficient 'back office' · Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control · Make daily banking deposits Monday - Friday · Order and maintain all supplies · Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports · Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports Customer Service: · Greet all incoming members and guests · Ensure Guest Fitness Profiles are completed and appropriate fees are collected · Answer all incoming inquiries and obtain appropriate information to direct/
Sprachkenntnisse
- English
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