Member Experience Team Lead

AGCU is a not-for-profit Credit Union serving the Assemblies of God community locally, regionally, nationally and worldwide. We offer a comprehensive range of personal, business, commercial and church services, products and loans, as well as insurance and merchant card processing. We endeavor to provide our members with extraordinary service, solid financial education, meaningful solutions and access to a national shared-branch network. Headquartered in Springfield, MO, our vision is to be the most relevant faith-based credit union in the world. If you are qualified, we would love to have you to join #TeamAGCU, where our motto is "banking with a purpose so you can live for yours"

We're looking for someone who is an experienced leader and influencer, who enjoys developing and motivating their team, spurring them on to higher levels of excellence. Someone who is a great coach of their employees and who has the drive to help others grow and succeed. Someone who sets an outstanding example through the way they lead, tackling issues as they arise, as well as celebrating successes. A person who is an exceptional mentor, who loves serving others and who leads the way by the example they set.

Would you enjoy showing others how to greet, welcome and serve the members of our Credit Union? Are you a professional who is courteous, warm, and who likes to connect with others, who enjoys putting a smile on the face of those you interact with and who challenges others to be the best version of themselves they can be? Are you someone who cares? We're seeking those who want to be the best and who help others to be the best in everything they do. Someone to raise the bar and set a high standard of service. Someone who has solid Teller experience, but who is also a leader that loves inspiring and challenging others. Someone who brings a positive viewpoint into every discussion and situation.

• Does it make you feel good to know you'll be the person who takes care of the needs of our members, either directly, or indirectly by leading those who are processing deposits, withdrawals, loan payments and front-line team who are the face of the organization?
• Do you build positive connections? Do you like delivering a "WOW" experience to those you serve every time they have contact with you?
• You'll need to be someone our members can trust wholeheartedly to take care of them and their financial needs with both accuracy and efficiency. And someone who can inspire your team to exceed our members' expectations during every transaction.

Sound like you?

• Would you enjoy telling members about all the great things we have to offer...products and services that will make their life easier?
• Are you good with money and numbers? Are you someone who can accurately balance a cash drawer at the end of the shift and help others balance, when needed?
• Do you love helping people? Would you like helping our members with all of their financial well as answering their questions or helping them with problems?
• You'll get to provide new members with information about all the great services we offer, referring them to your coworkers for more information as we work hard to improve their financial world.
• Can you have tough conversations in a tactful, constructive, honest way so issues among your team can be quickly solved?
• Do you influence others to be and do more than they thought was possible, because helping them excel makes you feel great?

Education, SkillsExperience

• Have you had at least 2 years of teller experience and 3 years of experience in a financial institution?
• Do you have a minimum of 3 years' customer service experience in any field?
• Have you had at least 3 years of experience leading a small team of 4 to 6 people?
• We would love it if you also have some previous experience at a credit union
• Are you a great communicator...someone who enjoys people and has learned how to make them feel comfortable, appreciated and confident as you help them grow while they serve our members?
• Are you reliable, dependable, honest, upbeat, and someone who enjoys helping others, as well as being an example to your coworkers?
• Do you take pride in your work?
• Are you a star when it comes to accuracy, confidentiality and multi-tasking?
• Are you a self-motivated self-starter who wants to make a difference in the lives of the people you serve every day?
• Do you enjoy leading from where you are by being an example and doing the right thing even when no one is looking?
• If so, we want to talk to you

Current opening: Campbell Branch. The Member Experience Team Lead typically works from 8:00 to 5:00, but could be required to fill in for a team member on an opening or closing shift. They may occasionally need to fill in on a Saturday morning (8:45a 12:15p). Opener Shift: 7:15a to 3:45p Closer Shift: 9:00a to 5:45p.

Please visit our job portal for more details and to see a copy of the job description, if it is not attached to this post:

AGCU is an Equal Opportunity Employer. We offer a competitive compensation and benefit package, including the following:

• PPO Health Insurance
• High-Deductible PPO Health Insurance
• Life Insurance in the amount of 2x your base annual wage (paid by AGCU)
• Supplemental Life Insurance
• ShortLong Term Disability Insurance (paid by AGCU)
• Dental Insurance – Base and Buy-up plan
• Vision Insurance
• Employee Assistance Program (paid by AGCU)
• Flexible Spending