Portfolio Manager

JOB SUMMARY

The Portfolio Manager is part of an offsite property management team that services Plymouth's properties and ensures they are maintained in a way that supports the residents' needs and oversees the management of two (2) to three (3) Plymouth properties serving formerly homeless and very low income disabled individuals with multiple barriers to housing stability, and works closely with the Site Directors, Facilities Manager, Senior Director of Permanent Supportive Housing, Rental Office, Compliance, and Finance team to ensure that housing-related services are offered in a fair, respectful, harm reduction, trauma informed care, and culturally proficient manner consistent with Plymouth's mission.  

This is a regular, full-time benefitted position. 

ESSENTIAL JOB FUNCTIONS

(Responsibilities, accountabilities, and competencies; may not include all duties of this job)

Leadership

• Actively leads the department as a member of the PM Lead Team, sharing decision making with peers, collectively owning results, and carrying out the implementation of policies and procedures for all the properties.
• Assists Director of Property Management with the development and administration of operational plan (i.e., updating the Operational Manual)  
• Seeks out personal leadership development opportunities within the organization and externally to grow their leadership skills, build trust through increased transparency across all levels in the organization, encourage creativity and participation in problem solving, and share openly with PM Lead Team members about their growth.
• Develops effective, mutually communicative, and confident staff teams within individual buildings focused on tenant housing stability and creating a positive environment in collaboration with Permanent Supportive Housing (PSH) department colleagues.
• Conducts regular briefings with Site Directors and Director of PSH to review issues and questions in each building within the portfolio.
• Represents the Property Management department in operations policy and procedure workgroups, and program or development planning meetings.
• Practices a cooperative work approach and promotes teamwork among co-workers.
• Candidly share insights and experiences to inform building and organizational learning and improvement through interviews, surveys, focus groups or team meetings, as needed.

Supervisory

• Supervises and supports staff to include but not limited to hiring, orientation, mentorship, evaluates and recommends personnel actions in accordance with established policies and procedures. 
• Provides regular in-person coaching, both individually and as a team; supports professional development and ongoing work.
• Ensures continuity of the PSH function and service in times of staff absence. 
• Ensures new staff receive comprehensive orientation and training and identifies and supports staff ongoing training needs including regular training in landlord/tenant law, fair housing regulations, conflict resolution, emergency response, health and safety precautions, training in Plymouth policies and procedures, and various software and systems for job functions.
• Reviews work performed to ensure consistency and that documentation is processed accurately and timely. This includes rents, move-ins, move-outs, and related leasing information recorded in tenant information database. 
• Provides regular informal feedback and annual performance evaluations.
• Communicates emerging issues in a timely manner to Director of Property Management.

Tenant and Community Relations

• Facilitates onsite Portfolio Manager office hours.
• Oversees lease signings within the portfolio by ensuring accurate and timely preparation and completion of lease documents.
• Reviews resident