server- pool and beach

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting Pool and Beach Servers to join the hotel's team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Job Summary

Andaz Miami Beach is looking for Pool and Beach servers who are excited, qualified, hard-working, individuals with a passion for hospitality and a commitment to superior guest service. Experience with Micros, high volume, and extensive serving experienceare all beneficial but not required. The Pool and Beach server's responsibility is to ensure exceptional dining experiences for guests. You will be the face of the pool and beach restaurant, interacting directly with customers to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. A friendly and professional demeanor, attention to detail, and ability to multitask will contribute to the overall success of the establishment.

Duties & Functions

• Uphold company policies, including safety, sanitation, attendance, and dress code guidelines.
• Ensure perishable items are properly labeled, rotated, and discarded to maintain quality control.
• Provide prompt, friendly, and professional service to guests, anticipating their needs and responding to questions.
• Greet guests warmly, assist with seating, and provide menus, water, and drinks.
• Communicate specials, explain menu items and dietary considerations, and take accurate orders.
• Coordinate with kitchen staff to ensure timely and accurate food and beverage delivery.
• Serve food and beverages promptly, maintaining proper presentation and timing.
• Monitor guest satisfaction, addressing requests, refilling drinks, and clearing plates.
• Handle guest concerns or complaints professionally, escalating to management as needed.
• Collaborate with team members to ensure smooth service, including assisting during busy periods.
• Process payments accurately and efficiently, presenting bills to guests.
• Perform opening and closing duties, including side work and station setup.
• Participate in training sessions, department meetings, and pre-shift meetings.

Qualifications

• Must be able to lift a minimum of 20lbs
• Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.
• Previous experience in a restaurant or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Positive attitude, and enjoyment of the hospitality industry.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong multitasking and time management abilities.
• Attention to detail, ensuring accurate order-taking and