Sales Support Specialist
Experian
- Nottingham, England, United Kingdom
- Nottingham, England, United Kingdom
Über
Job Description We are looking for a Sales Support Specialist to join our vertical sales team within Experian's Sales and Marketing division. Reporting to a Sales Director within our Strategic Financial Services team, you will be an integral member of the sales team and provide proactive, tailored operational support to our clients and to our sales team. You will also help identify inefficiencies and recurring challenges, promoting improvements and driving solutions, both independently and in collaboration with colleagues across Experian.
Responsibilities
Client‑Facing Support: Act as a trusted contact for client queries, ensuring professional responses with agreed timelines. Source and consolidate information to resolve client issues and create value for both our clients and Experian. Support onboarding, delivery, and migration activities to provide a seamless client experience. Build strong relationships that enhance client satisfaction and retention.
Sales Support: Prepare accurate quotes and proposals, reports, contracts, and client‑facing presentations using tools such as Microsoft Office, Salesforce (including CPQ), and Oracle Sales Insight. Coordinate and facilitate meetings, calls and follow‑ups. Serve as the go‑to contact for insights into challenges or process improvements that could benefit the sales team and enhance sales workflows.
Communication & Collaboration: Facilitate and manage communication between sales and central functions (e.g., marketing, product, and customer support). Align client needs with internal delivery teams, track resolutions, and actively participate in client meetings.
Sales Process Enablement: Monitor and report on sales performance KPIs, providing actionable insights. Contribute to the development of client account plans and support vertical‑specific strategies.
Qualifications
Sales Awareness: Experience working with or alongside sales teams, with an understanding of the responsibilities, pressures, and workflows of roles such as Account Managers, Business Development, and Sales Specialists.
Proficiency in platforms such as Microsoft Office, Salesforce, and Oracle Sales Insight (or similar tools).
Customer‑centric mindset with strong problem‑solving skills.
Tailor communication style to suit different audiences, both internally and externally.
Process Optimisation: Experience identifying inefficiencies and recommending improvements.
Stakeholder Management: Experienced in managing expectations and prioritising effectively.
Data Analysis and Reporting: Ability to interpret sales data and provide meaningful insights.
Benefits
Hybrid working – 2 days a week in the office
Great compensation package including discretionary bonus
Core benefits including pension, Bupa healthcare, Sharesave Scheme and more
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Equal Opportunity Statement Experian is proud to be an Equal Opportunity and affirmative action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klicken Sie auf „Jetzt Bewerben“, um Ihre Bewerbung direkt auf deren Website einzureichen.