Senior Business Analyst

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Senior Business Analyst (Supply Chain)

As part of the Supply Chain Logistics organization, the Systems Team plays a critical role in the design, development, and implementation of software systems that support and enhance Loblaw's Supply Chain operations. By partnering with operational teams, the Systems Team ensures that systems are designed to meet operational needs, drive efficiencies, and adapt to evolving business requirements.

In addition to system design and deployment, the team is responsible for process improvement and reporting, striving to maintain accurate information and consistent practices across the supply chain. By developing tools and frameworks for continuous improvement, the Systems Team enhances operational performance and ensures alignment with business goals.

The Systems Team works closely with operations leadership and IT to evaluate system requirements, ensuring that technology solutions are seamlessly integrated into day-to-day operations while supporting long-term scalability and success.

Key Responsibilities:

• Support and participate in multiple projects, collaborating across teams to drive successful outcomes.

• Work closely with operational subject matter experts (SMEs) to document system/application user stories and communicate clear requirements to IT and vendor partners.

• Serve as a liaison between Operations and IT, facilitating the design, development, testing and implementation of requirements-based solutions.

• Collaborate with IT leads and developers to ensure accurate and timely implementation of high-quality deliverables and product.

• Coordinate with testing teams to define and execute comprehensive testing plans, including QA, SIT, and UAT.

• Engage with operations stakeholders on the implementation and sustainment of new applications, reinforcing new business processes.

• Provide ongoing support and training throughout the go-live process, serving as the main point of contact for any related issues.

• Analyze data and system issues to identify opportunities for optimization, enhancements and process improvements.

• Present findings and recommendations regarding business needs, project outcomes, and system functionality to operational leadership in a clear, concise manner.

• Create and manage incident tickets, ensuring timely resolution within agreed-upon SLAs, and providing regular updates to stakeholders.

• Collaborate with IT, vendor partners, and data teams to resolve system issues efficiently.

• Facilitate regular status updates with user groups and management on issue resolution, system availability, system changes, and training needs.

• Document, track and manage change requests and defects, ensuring they are addressed in a timely manner.

• Provide individualized coaching to users, assisting in troubleshooting errors and training on more complex system processes.

• Support Learning & Development teams in designing effective training materials and job aids.

• Deliver training sessions or provide guidance to SMEs and end-users as needed.

Qualifications:

• 3-5 years of experience in supply chain or software system projects. University or College degree in Computer Science, Project Management, Industrial Engineering, Business Technology Management, or Supply Chain Management preferred. Project Management and Scrum Master certifications are a plus.
• Strong knowledge of Waterfall & Agile methodology (JIRA, Confluence, Kanban).
• Proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, Visio, etc.).
• Highly motivated with a proven ability to meet deadlines and exceed expectations.
• Adaptability to changing project dynamics and a strong problem-solving mindset.
• Excellent written and verbal communication skills with the ability to convey complex information clearly.
• Strong organizational, project, and time management skills with attention to detail.
• Experience in problem-solving through root cause analysis and escalation management.
• Demonstrated project management competencies
• Experience with any of the following systems is advantageous:
• Manhattan (WMS), Blue Yonder (TMS), Telematics (Samsara, Project 44) , SAP, SAP, Power BI.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note :
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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