Dispatch Medical Response Team

WHO WE ARE:

Odyssey Medical is a nationally incorporated Canadian business specializing in Event Medical and Risk Management services. Delivering approximately 2500 days of simultaneous event coverage annually, Odyssey supports private and public clients as they host events ranging in size, scale and complexity. Backed by credentialed and fully insured multidisciplinary response teams, Odyssey administers front-line patient care and programs across a range of events such as marathons, cycling races, obstacle and adventure courses, mass-gathering concerts and festivals, stadium-based events and community-focused celebrations. Additionally, Odyssey has experience supporting established venues such as nightclubs and film & TV sets with medical team coverage on a year-round basis. Odyssey has an established Medical Direction and symptom relief program to support first responders, medics, and advanced medical team practitioners in providing efficient, discreet and exceptional care.

WHAT WE ARE LOOKING FOR:

Odyssey Medical is seeking dedicated individuals to join our EVENT MEDICAL DISPATCHER in the Ottawa, Ontario area. Dispatchers play a critical role in supporting event medical operations by coordinating resources, monitoring communications, and assisting with real-time operational needs

This role requires candidates to be available for shifts scheduled Monday through Sunday from now until the end of February (approximately). Mandatory requirements include:

• Able to work 5 days a week (preferably Monday to Friday), 9 AM to 5 PM from hire date until end of February. Once this contract is completed, a casual role will be offered, with other seasonal opportunities available.
  

• Previous dispatch experience, preferably in an emergency response environment (EMS, Fire, Police, Emergency Services)
  

• Medical background and experience is a strong asset (first responder, emergency medical responder, paramedic, nursing, etc.)
  

• Successful completion of a background check
  

This role is well-suited for individuals who are detail-oriented, calm under pressure, and comfortable working in a fast-paced, dynamic operational environment.

We are seeking dedicated personnel who are committed to upholding our collective objectives:

• We take care of our PATIENTS by prioritizing risk-matched care that serves as a primary response to any on-location medical emergencies that may arise.
  

• We take care of our CLIENTS by acting as an extension of their eyes and ears and projecting a welcoming yet alert presence while circulating within the event site and among participants.
  

WHAT YOU BRING TO THE ROLE:

• Dispatch experience
  

• A medical certification or in the process of obtaining - FR, EFR, AMFR, EMR, AEMCA, PCP, Nursing
  

• Have reliable transportation to work in downtown Ottawa
  

• Criminal reference background check required
  

• A customer service-oriented mindset (welcoming, informative, helpful, respectful)
  

• A willingness to engage and apply proper procedures, guidelines and protocols
  

• A confident demeanour, whether working independently, with a partner, or as part of a larger team, for our major planned events.
  

HOW WE SUPPORT OUR CREW:

• We provide the right equipment/tools/gear/bags to get the job done.
  

• We provide all PPE
  

• We provide opportunities for advancement.
  

• We provide a flexible scheduling approach that allows individuals to maintain current professional commitments (i.e., another job, studies, etc.).
  

Odyssey Medical is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience. Odyssey Medical will not discriminate against job applicants on any grounds protected by human rights legislation during any phase of the recruitment, screening and hiring process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact

Our integrated AI hiring strategy prioritizes efficiency and equity while upholding a candidate-centric approach. Recognizing the deeply personal nature of job seeking, our screening procedures are tailored to understand each candidate individually. While AI enhances efficiency by managing administrative duties and scheduling, human discernment remains pivotal in evaluating candidates. At every pivotal juncture of our hiring journey – from initial resume reviews, interviews and candidate selections – seasoned professionals lead the process, ensuring human judgment remains at the core of our Odyssey's talent acquisition decisions.