Sales Coordinator
Canary Wharf Group
- London, England, United Kingdom
- London, England, United Kingdom
Über
Sales Coordinator
role at
Canary Wharf Group
Department: Vertus Company: Vertus Residential Management Limited Reporting to: Sales Manager
Job Summary We’re looking for an ambitious and proactive Sales Coordinator to support sales operations at 3 & 15 West Lane, featuring 378 premium serviced apartments in Canary Wharf’s prestigious Private Estate. The role is integral to driving revenue and securing new business. The Sales Coordinator will act as a key touchpoint for prospective residents and corporate clients, delivering persuasive sales communication, handling enquiries with pace and accuracy, and ensuring exceptional conversion from lead to booking. The position will support lead generation, account management, and revenue initiatives, while maintaining a deep understanding of market trends and the competitive landscape. Strong relationship stewardship will be essential to foster loyalty and position Vertus Edit as the preferred accommodation partner in Canary Wharf. As part of a newly launched development, this role offers significant growth potential and the opportunity to influence the future shape of the sales operation.
Salary: £35,000
Main Responsibilities
Respond to inbound sales enquiries and proactively qualify opportunities to drive maximum conversion.
Ensure all meeting room enquiries are actioned within the same day whenever possible, or within a strict 24‑hour turnaround.
Build and strengthen relationships with existing and new customers to enable future bookings.
Represent the hotel at trade shows, FAM Trips, and customer events to drive brand awareness.
Develop relationships within the Canary Wharf community to strengthen and expand customer base for sales opportunities.
Lead the coordination of group, relocation, and corporate bookings from proposal through to confirmation, ensuring positive commercial outcomes.
Prepare internal briefing materials for VIP arrivals to protect account satisfaction and repeat business.
Identify and reach out to potential customers to generate new business opportunities.
Drive exceptional sales service delivery aligned with Vertus Edit brand standards and KPIs.
Implement proven sales techniques and follow‑up protocols to maximise enquiry‑to‑conversion performance.
Deliver compelling site tours for prospective corporate clients and bookers to secure commitment.
Assist Sales Manager in execution of the hotel Annual Sales Plan.
Support the Sales Manager with RFP submissions, account retention activities, and presentation materials.
Contribute to the creation of standard operating procedures, sales templates, and efficiencies that enhance commercial performance.
Work closely with Operations and Front of House to protect service excellence throughout the client journey and secure repeat business.
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Manage daily, weekly and monthly communication via email, HubSpot and Mews.
PERSON SPECIFICATION
Proven experience in hotel sales/reservations, preferably in the aparthotel sector.
Knowledge of property management systems PMS (MEWS PMS desirable); full training will be provided if required.
Strong organisational skills with attention to detail.
Ability to work effectively under pressure and handle multiple tasks.
Proficient level of English, and exceptional communication skills, both verbal and written.
Proven experience in sales activations and internal and external collaboration is essential.
Proficient in Microsoft Office Suite or similar tools.
Have strong selling skills and an understanding of reservations and revenue management.
Be a pro‑active team player who easily connects with others.
Knowledge of Canary Wharf market and corporate travel trends.
Familiarity with GDS and RFP processes.
Right to work in the UK required.
Health, Safety and Welfare Responsibilities All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (ESG) Responsibilities All staff members understand and adopt the ESG Strategy, adhering to environmental regulations, minimising waste, supporting nature in our urban environment, and facilitating positive change for those in need through volunteering.
Quality Management Responsibilities All staff must comply with ISO 9001 requirements and support the Company Quality Manual & Policies, ensuring effective implementation of all procedures, plans, and forms within the Electronic Document Management Systems (EDMS).
Company Values
Commit to Excellence
– Act with integrity and deliver high performance; Put customers at the heart of what we do; Resolve issues by providing high‑quality solutions.
Foster Collaboration
– Find opportunities to collaborate across the business; Encourage inclusive networks and treat others with respect and fairness; Use knowledge to work effectively with suppliers/contractors.
Encourage Engagement
– Confident in making decisions; Learn from mistakes and listen to constructive feedback; Prioritise safety and actively support community, wellbeing and sustainability programmes.
Take Ownership
– Take pride in delivering high‑quality service; commit to opportunities for self‑development; take responsibility for our performance.
Embrace Innovation
– Embrace change and innovation; Proactively suggest ways to improve; See new challenges as opportunities for effective change.
What We Offer Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, to help everyone reach their full potential. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture that allows everyone to thrive.
Flexible Working We are open to flexible working arrangements, both temporary or permanent.
Learning and Development We offer support through classroom and e‑learning training, mentoring, cross‑department experience and on‑the‑job learning. We invest in staff attaining accreditations and professional development opportunities.
Other Benefits We provide a comprehensive benefits package, including a generous pension and insurance plans, health benefits, subsidised gym membership, store discounts and family leave.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
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Sprachkenntnisse
- English
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