Night Auditor/Front Desk Clerk

Job Summary

We are seeking a part time candidate who can work a mix of both second and third shift, who is highly motivated and customer-focused Front Desk Agent to join our hospitality team at our resort. The ideal candidate will provide exceptional guest services and ensure a seamless check-in/check-out experience for all guests. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities

• Greet and welcome guests upon arrival and bid farewell upon departure
• Check-in and check-out guests, ensuring accurate and efficient processing
• Handle guest inquiries and concerns, providing helpful and informative responses
• Process payments and handle any issues that may arise
• Maintain a clean and organized front desk area, including the lobby and surrounding areas
• Utilize the hotel's phone systems to handle guest calls and ensure efficient communication
• Perform night audit duties, including balancing the front desk and ensuring accurate reporting
• Provide information and assistance to guests regarding hotel amenities, services, and local attractions
• Maintain a high level of confidentiality when handling guest information
• Collaborate with other hotel staff to ensure seamless service delivery
• Maintain a positive and professional demeanor at all times
• Participate in training sessions and workshops to improve skills and knowledge
• Develop and maintain a thorough understanding of hotel policies and procedures
• Perform other duties as assigned by management

Skills

• Proficiency in guest services
• Excellent phone etiquette and communication skills
• Ability to work effectively in a multilingual environment
• Strong hospitality skills
• High school diploma or equivalent required
• Ability to work a variety of shifts, including nights and weekends
• Strong attention to detail and organizational skills
• Ability to maintain a positive and professional demeanor in a fast-paced environment
• Ability to lift up to 25 pounds and stand for extended periods of time
• Ability to work in a dynamic and ever-changing environment
• Ability to adapt to new technologies and systems
• Ability to maintain a high level of confidentiality and discretion
• Ability to work as part of a team and contribute to a positive work environment

Job Type: Part-time

Pay: $ $13.00 per hour

Expected hours: 8 – 24 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person