Desktop Support Technician

Job Overview
We are seeking a proactive and technically skilled Desktop Support Technician to join our dynamic IT team. In this role, you will be the first point of contact for end-users experiencing hardware, software, or network issues. Your energetic approach to problem-solving will ensure seamless technology operations across the organization, empowering employees to perform at their best. This position offers an exciting opportunity to develop your technical expertise while delivering exceptional customer service in a fast-paced environment.

Responsibilities

• Provide prompt and effective technical support to end-users via help desk tickets, phone, or in person, ensuring issues are resolved efficiently.
• Troubleshoot and resolve hardware problems related to desktops, laptops, mobile devices, printers, and peripherals.
• Assist with software troubleshooting, including installation, configuration, updates, and troubleshooting of applications such as Microsoft Office and other enterprise software.
• Manage computer systems and user accounts within Active Directory and perform routine maintenance on Windows and macOS operating systems.
• Support network administration tasks including LAN/WAN connectivity, DNS configuration, TCP/IP troubleshooting, VPN setup, firewall management, and basic network security measures.
• Utilize tools like SCCM (System Center Configuration Manager), ServiceNow, Jira, BMC Remedy, and ServiceNow for ticketing, asset management, and workflow automation.
• Collaborate with IT infrastructure teams to support server environments such as Windows Server and Linux systems.
• Assist in maintaining IT infrastructure documentation and perform analysis to identify recurring issues or opportunities for process improvements.
• Communicate clearly with end-users to explain technical issues in understandable terms while maintaining a positive attitude throughout every interaction.

Requirements

• Proven experience providing technical support in a help desk or desktop support role.
• Strong knowledge of computer hardware components and troubleshooting techniques.
• Proficiency with operating systems including Windows (client and server), macOS, and Linux environments.
• Familiarity with computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPNs, firewalls, and network security best practices.
• Experience managing software deployment and updates using SCCM or similar tools.
• Knowledge of Active Directory user management and group policies.
• Ability to troubleshoot connectivity issues related to TCP/IP protocols and network configurations.
• Excellent communication skills with a customer service-oriented mindset; capable of explaining technical concepts clearly.
• Analysis skills to diagnose issues quickly and recommend effective solutions.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Desktop Support Technician (MCDST), or similar are preferred but not mandatory. Join us if you're passionate about technology support and eager to make a tangible impact by keeping our digital environment running smoothly

Pay: $45, $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person