Front Desk Rental Agent

Are you ready for a fun, dynamic job that lets you help people create unforgettable experiences? Do you love the outdoors, enjoy working with people, and thrive in a fast-paced environment? If so, we want you to join our team at GoGo Rental, Fargo's premier recreational rental company

Front Desk Rental Agent (Customer Service & Sales)

Location: Fargo, ND
Company: GoGo Rental

Why You'll Love Working With Us

• $500 signing bonus, paid in stages:
• $100 at your start date
• $200 after 3 months
• $200 after 5 months
• Monthly Commission and Performance Incentives
• Health, dental, and vision insurance for full-time employees
• 401(k) plan with company match for full-time eligible staff
• Employee discounts on rentals & gear
• Flexible scheduling to fit your life
• Opportunities for advancement grow as the company grows
• Join a fun, energetic, and supportive team

About Us

At GoGo Rental, we're all about helping people get outside and explore. Whether it's campers, RVs, e-bikes, mopeds, or trailers, we provide awesome rental options and great service. We believe in making experiences and we're looking for team members who share that passion.

The Role: Front Desk Rental Agent (Customer Service & Sales)

You'll play a key role in delivering an excellent customer experience from start to finish by assisting with rentals, customer interactions, and the behind-the-scenes tasks that keep daily operations running smoothly.

Responsibilities include (but aren't limited to):

• Greet customers in person and by phone in a friendly, professional manner
• Assist customers with rental reservations, pricing, availability, and questions
• Process rental agreements, payments, and required documentation
• Conduct customer walkthroughs and explain rental features and expectations
• Upsell add-ons and protection options when appropriate
• Maintain a clean, organized front desk and customer area
• Coordinate with management and service teams regarding unit readiness
• Handle basic scheduling, confirmations, and follow-ups
• Represent GoGoRental's brand with professionalism and positivity

What We're Looking For

You don't need to check every box - but the ideal candidate will have:

• Strong customer service and communication skills
• A friendly, positive attitude and willingness to learn
• Comfort working with customers in person and over the phone
• Attention to detail and ability to handle paperwork and reservations accurately
• Basic computer skills (email, scheduling, point-of-sale systems)
• Sales-minded approach with a focus on helping customers choose the right rental
• Ability to multitask and stay organized in a busy environment

Bonus (not required):

• Previous customer service, retail, hospitality, or sales experience
• Rental, RV, automotive, or outdoor recreation experience
• Familiarity with reservations, booking systems, or POS software

Work Hours & Perks

• hrs per week during seasonal peaks (flexible scheduling)
• Full-time role available
• Eligible full-time employees receive benefits (health, dental, vision, 401(k) matching)
• Employee discounts & rental credits
• Training and hands-on experience with high-end recreational gear
• Real opportunity to grow with us

Pay & Employment Type

• Pay: $15.00 – $18.00 per hour (depending on experience)
• Job Type: Full-time

How to Apply

Send your resume plus a short message telling us why you'd be a great fit.
Subject line example: "Fargo – Front Desk Rental Agent (Customer Service & Sales) "
Email: (or apply via our company job page)

Job Type: Full-time

Pay: $ $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you available to work weekends during our busy season (spring/summer)?
• This role involves frequent face-to-face and phone interaction with customers. Are you comfortable assisting customers throughout the rental process?
• This position includes explaining options, add-ons, and protection plans to customers. Are you comfortable with light sales and upselling when appropriate?
• Are you comfortable using computers, email, and basic point-of-sale or reservation systems?
• In 2–3 sentences, describe how you would handle a frustrated or upset customer.
• This role requires accuracy with reservations and paperwork. How do you ensure details are not missed?

Work Location: In person