Desktop Support Engineer

​​​​​​STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We are seeking a highly skilled Level II IT Support Technician to provide on-site technical support across a busy Work/Entertainment Campus and Studio environment. The ideal candidate will have hands-on experience troubleshooting Windows and basic MacOS systems, delivering exceptional customer service, and supporting users across a large, fast-paced environment.

This role will require frequent outdoor walking between buildings and studios while providing prompt, professional IT support to end users.

Key Responsibilities

• Troubleshoot and resolve technical issues within Windows 10 and MacOS environments.
• Provide hands-on support for desktop and laptop systems, including hardware and software troubleshooting.
• Configure and troubleshoot smartphones and mobile devices.
• Set up new users with fully functional desktop equipment, ensuring proper access to applications, software suites, and domain resources.
• Interface directly with studio and campus users to deliver high-quality, customer-focused support.
• Track, manage, and close service tickets using ServiceNow.
• Report issues, challenges, or roadblocks promptly to the Manager.
• Work independently and professionally in a dynamic, fast-paced environment.

Qualifications

• Experience troubleshooting both Windows 10 and MacOS environments (required).
• Strong hands-on ability to diagnose and resolve desktop and laptop issues.
• Experience with smartphone configuration and troubleshooting.
• Professional, mature, and reliable work style; able to work independently/unsupervised.
• Friendly, customer-service-oriented attitude with strong communication skills.
• Comfortable with frequent outdoor walking across a large campus or studio lot.
• Experience with ServiceNow or similar ticketing systems (preferred).

Benefits

• Medical coverage and Health Savings