Chief Operating Officer

Company Overview

KM Partners is partnered with an integrated real estate company that develops, builds, and manages multifamily, affordable housing, and senior living communities throughout the Great Lakes Region. We've already placed 5 professionals with this organization. The company was founded on a commitment to quality and community and has grown into a trusted partner with nearly 250 employees across property management, construction, and development. The company's mission is to create thriving, sustainable communities that enrich lives. The company seeks an experienced and visionary leader to drive the growth and success of their comprehensive real estate platform.

The COO Opportunity

The Chief Operating Officer (COO) will serve as a key executive leader, responsible for the performance, culture, and growth of the company's property management portfolio (multifamily, senior living, and affordable housing). Reporting directly to the President/CEO, the COO will provide strategic leadership, disciplined execution, and people-first management. This role will focus on achieving excellence at the property level—driving occupancy, NOI, resident satisfaction, compliance, and staff engagement—while building the organizational structure, processes, and talent required for long-term growth. The COO will oversee 200+ property management team members, with the potential to expand scope into development oversight as the company evolves.

Key Responsibilities

Property Level Operational Excellence

• Own all property management P&ls; deliver on financial performance, occupancy, and NOI targets.
• Drive resident satisfaction and retention through consistent service standards and proactive community engagement.
• Ensure compliance with HUD, LIHTC, State Housing Authority, and other regulatory requirements.
• Implement consistent processes across leasing, collections, expense control, vendor management, and resident services.
• Champion technology and systems that improve property-level efficiency, transparency, and accountability.

Strategic Leadership & Process Improvement

• Partner with CEO and Executive Team to shape and execute company's strategic plan.
• Design and refine organizational structures that support efficiency and growth.
• Lead annual and quarterly planning, KPI development, and reporting cadence.
• Build and scale an operating system (EOS/Traction or similar) to drive alignment and accountability.
• Standardize processes across communities to eliminate variability and create operating leverage.

Team Leadership & Talent Development

• Lead, mentor, and develop regional and property-level leaders.
• Recruit, retain, and develop "A players" to strengthen leadership depth and performance.
• Conduct one-on-ones, skip-level meetings, and leadership coaching to foster engagement and accountability.
• Champion a high-performance culture grounded in company values.
• Ensure succession planning for key leadership and property-level roles.

Client, Resident & Industry Engagement

• Serve as a visible ambassador with residents, investors, lenders, and regulatory partners.
• Build and maintain relationships with vendors, clients, and partners that support property success.
• Represent Company at industry associations, events, and conferences.
• Support business development and growth opportunities for management services.

Qualifications

• 10–15+ years of leadership experience in property management, real estate, or senior living operations.
• Proven success in property-level P&L ownership and delivering financial, operational, and occupancy performance.
• Expertise in multifamily, senior housing, and/or affordable housing regulatory compliance.
• Strong background in organizational design, process improvement, and change leadership.
• Demonstrated success leading large teams (100+ employees) across multiple properties or regions.
• Experience with EOS/Traction or other structured operating systems.
• Excellent communication and relationship-building skills across diverse stakeholders.
• Undergraduate degree required; MBA or advanced degree preferred.

Target Profile

You're a strategic, people-first leader who thrives in a fast-paced, mission-driven environment. You bring emotional intelligence, clear communication, and a collaborative mindset to everything you do. You lead with integrity, foster accountability, and build high-performing teams rooted in respect, inclusion, and continuous improvement.

Performance Measures (First 12 – 18 Months)

• Occupancy, NOI, and resident satisfaction goals consistently achieved or exceeded.
• Standardized property management processes implemented portfolio wide
• Reduced variability in performance across communities.
• Stronger leadership bench with higher engagement and retention of "A players."
• Positive feedback from residents, employees, investors, and CEO regarding results and leadership effectiveness.

Our Firm -- KM Partners

KM Partners is a rapidly growing national Executive Search and Professional Recruitment Consultancy dedicated to impact-investment-oriented businesses with a principal focus in Multifamily, Affordable, and Senior Housing, as well as Tax Credits (LIHTC, NMTC, Historic & Renewable). We represent C-level executives, middle management, and experienced associates across industry professions throughout the U.S.

If qualified, please contact Butch Edlinger at KM Partners

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