Guest Service Representative

Job Overview
Tide Cleaners Redondo Beach is a well-established dry cleaning business committed to delivering exceptional garment care and outstanding customer service.

We are seeking a friendly, reliable, and customer-oriented Guest Service Representative (GSR) to join our team. This position is responsible for welcoming customers, processing orders, answering questions, and ensuring a smooth and positive customer experience. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding customer service.

Duties

• Greet and assist customers in a courteous and professional manner.
• Receive and tag garments accurately, ensuring proper handling and documentation.
• Process transactions efficiently using our SPOT point-of-sale system, correctly processing credit card payments.
• Answer phone calls, addressing customer inquires and providing information about our services.
• Inspect garments for stains or damage and communicate any concerns to customers.
• Maintain a clean and organized front counter and lobby area.
• Assist in assembling and organizing completed orders for customer pick-up.
• Maintain the front desk area, ensuring it is organized and presentable at all times.

Skills

• Previous experience in customer-facing role, preferably in retail or service industries.
• Strong communication and interpersonal skills.
• Basic math skills and proficiency with point-of-sale systems.
• Attention to detail and ability to multitask effectively.
• Reliable and punctual with a strong work ethic.
• Ability to stand for extended periods and handle garments of varying weights.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending