Call Center Representative

Job Overview
We are seeking a dedicated and professional Dental Call Center Representative to join our team. This role involves providing exceptional customer service, handling inbound calls, and assisting clients with their inquiries. The ideal candidate will possess strong communication skills, be detail-oriented, and have experience in a medical or customer service environment. Multilingual abilities and dental terminology knowledge are highly valued to effectively serve our diverse client base. The position offers an opportunity to work in a dynamic environment where your interpersonal and technical skills will be essential to success.

Responsibilities

• Manage inbound calls efficiently while maintaining excellent phone etiquette
• Provide accurate information and assistance to customers regarding services or products
• Document interactions accurately through data entry and maintain detailed records
• Utilize computer skills to navigate various software systems during calls
• Communicate clearly and professionally with clients, demonstrating strong communication skills
• Assist with scheduling appointments or follow-up tasks as needed
• Collaborate with team members to resolve complex issues and improve overall customer experience
• Apply analysis skills to identify trends or recurring issues for process improvement
• Use bilingual abilities (if applicable) to serve a diverse client base effectively
• Maintain confidentiality of sensitive medical information in compliance with privacy regulations

Experience

• Prior experience in a customer service or call center environment preferred
• Dental office experience or familiarity with dental terminology is a plus
• Bilingual proficiency in English and another language is highly desirable
• Strong computer skills, including data entry and familiarity with CRM systems
• Excellent communication skills, both verbal and written, with attention to detail
• Demonstrated ability to handle high call volumes while maintaining professionalism and accuracy
• Knowledge of phone etiquette best practices and customer service principles

This position is ideal for individuals who thrive in fast-paced environments, possess strong interpersonal skills, and are committed to delivering outstanding customer support.

Pay: $ $20.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Work Location: In person