Assistant General Manager

Company Description

Jiten Hotel Management (JHM) is a trusted hotel management company operating hotels across Massachusetts and Florida. Known for delivering exceptional customer satisfaction, JHM has garnered multiple awards from industry leaders like Marriott International and InterContinental Hotels Group. With over 20 years of experience, JHM provides a wide range of services, including accounting, payroll management, renovations, franchise conversions, and human resources consulting. Employing over 600 professionals across 12 hotels, JHM remains committed to rigorous quality standards, ensuring long-term guest loyalty through outstanding and personalized service. The company's expertise consistently drives financial success and elevated customer experiences.

Role Description

This is a full-time, on-site role for an Assistant General Manager at our Comfort Inn Randolph, MA location. The Assistant General Manager will oversee daily hotel operations, ensuring compliance with brand standards and delivering exceptional guest experiences. Responsibilities include managing staff schedules, supervising front-of-house and back-of-house operations, assisting with budgeting and financial reporting, and implementing strategies to improve operational efficiency. The candidate will also be responsible for resolving guest concerns, training staff, and supporting overall property management initiatives.

Qualifications

• Strong leadership, team management, and organizational skills
• Experience in customer service, conflict resolution, and guest satisfaction
• Knowledge of hotel operations, including front desk and housekeeping management
• Proficiency in budgeting, financial reporting, and operational strategy
• Ability to work in a fast-paced environment and problem-solve effectively
• Excellent written and verbal communication skills
• Bachelor's degree in Hospitality Management or a related field (or equivalent experience)
• Prior experience in hotel management is strongly preferred
• Knowledge of current hospitality trends and franchise brand standards is a plus