Medical Customer Service Representative

Job Overview
Join our dynamic healthcare team as a Bilingual Medical Customer Service Representative working remotely In this energetic role, you will be the friendly voice and helpful guide for patients navigating their healthcare journeys. Your bilingual skills will bridge language gaps, ensuring clear communication and exceptional service. This position offers an exciting opportunity to make a positive impact on patient experiences while utilizing your medical terminology knowledge, customer service expertise, and strong communication skills. If you thrive in a fast-paced environment and are passionate about helping others, this is the perfect role for you

Duties

• Serve as the primary point of contact for patients via phone and digital channels, providing courteous and professional assistance in both English and your second language.
• Accurately gather and update patient information through efficient data entry and management systems.
• Clarify medical procedures, appointment details, and insurance information to ensure patients understand their healthcare options.
• Assist patients with appointment scheduling, rescheduling, cancellations, and follow-up inquiries.
• Maintain comprehensive records of interactions, ensuring confidentiality and compliance with healthcare regulations.
• Address patient concerns or complaints with empathy, professionalism, and problem-solving skills.
• Collaborate with medical office staff to coordinate patient care and facilitate seamless communication.

Requirements

• Fluency in English and Spanish.
• Prior experience in a medical office or healthcare customer service environment
• Strong knowledge of medical terminology to accurately interpret patient inquiries.
• Excellent computer skills, including proficiency with data entry systems and electronic health records.
• Exceptional communication skills with a focus on phone etiquette and active listening.
• Experience with medical office procedures, insurance processes, or healthcare workflows is a plus. Join us to be part of a dedicated team committed to delivering compassionate, efficient care through outstanding customer service

About the position
This is a fully remote position.

Assist Health requires all full-time remote team members to to have the following equipment :

• Desktop Computer with windows operating system (MAC and laptops not supported)
• Dual Monitor Setup
• Noise Cancelling Headphone
• Webcam
• Hardwired internet (Wifi not acceptable)

What we offer:

• Highly competitive pay package
• Performance Bonuses in addition to competitive pay
• Benefits package including health, vision and dental insurance
• Supportive and collaborative environment
• Paid time off
• Opportunities for professional growth and development
• Schedule with work/life balance (Monday-Friday, 8:00 am – 5:00 pm CT, No weekends, holidays, or nights)

About Us:

Established in 2010, Assist Health Group has offered high quality specialty managed care and disease management solutions through its concierge program. Our efforts have quickly earned us a reputation for being a breath of fresh air in the healthcare industry. We're looking for passionate people to contribute to this positive disruption in an often-confusing system.

Our services are designed to be customer driven and outcome based with a focus on a local approach. That means that wherever our patients are in the US, our skilled teams work with them and our providers to deliver customized, adaptable, and inventive solutions for managing health plans and processing claims. With a focus on speed and accuracy, we leverage the latest technology to put an emphasis on the "care" in healthcare.

How do we do it? AHG has a vast network of thousands of contracted providers to provide our patients with the most suitable care for their unique situations. Our goal is to take the guesswork out of the scheduling and pricing process so our patients can focus on getting what they need from their providers.

We're successful because we have high standards – we do this by hiring great people with strong critical thinking skills and a passion for helping. Our strategy for hiring is simple: to attract and retain top talent who sees the benefit in working hard to maintain exceptional care. Every person across the company contributes to this mission and each role is important as we work toward our goals. If you're the type of person who gets excited about innovation, is honest and confident, comfortable with saying "I don't know, but I'll find out", and want to contribute to a growing company then we should chat

Pay: $16.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please describe your prior experience in health care

Experience:

• Medical office: 3 years (Required)

Language:

• Spanish (Required)

Work Location: Remote