Associate IT Systems Administrator (DMA #15721)

Posting Details

The Department of Military Affairs (DMA) supports the New Mexico National Guard (NMNG) as it fulfills its dual mission of defending the nation and protecting New Mexico citizens during state of emergencies. Priorities of the Information Technology Division (ITD) are infrastructure management to include network and server administration, cybersecurity to ensure safeguarding the agency¿s data and information security, and operational oversight to facilitate efficient business processes.

This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

Why does the job exist?

The Associate System Administrator is responsible for the technical support, configuration, deployment, maintenance, upgrade, troubleshooting, and end user support for employees of the Department of Military Affairs, New Mexico National Guard, and various programs within the agency throughout the state of New Mexico. Support is provided to customers in-person, and via telephone, email, a self-service portal, and using remote tools to troubleshoot, analyze, diagnose, and resolve hardware and software incidents and service requests. This position is expected to work within a Service Management Platform, accepting, documenting, and completing tasks that are assigned to their service area. This position resolves service requests including network outages, computer failures, and server crashes. This position installs, configures, and maintains software on servers, workstations, and network infrastructure components within various agency programs. This position is expected to participate as a team member on enterprise-level technical projects, accepting tasks and providing relevant results. This position will assist with the development and support of various systems that serve the programs that members of the New Mexico National Guard are dependent upon.

How does it get done?

The Associate IT Systems Administrator plans, configures, documents, maintains, and monitors workstations, servers, switches, and other technology systems. This position monitors, analyzes, and troubleshoots system performance and identifies and remedies performance issues. This position will respond to user requests as well as maintaining system security and user accounts. The Associate IT Systems Administrator creates and maintains system configuration documentation and equipment inventories. This position also performs daily operational activities as assigned. In addition, this position will serve in a technical lead role on assigned projects and assist project teams with technical issues in all phases of project development.

Who are the customers?

Employees of the Department of Military Affairs, the New Mexico National Guard, the New Mexico National Guard Challenge Academies and the citizens of the state of New Mexico.

Ideal Candidate

Employees of the Department of Military Affairs, the New Mexico National Guard, the New Mexico National Guard Challenge Academies and the citizens of the state of New Mexico.

Minimum Qualification

Associate Degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in end user support, systems administration, network administration, or any related field. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.

Employment Requirements

Employment is subject to background check and is conditional pending results. Must possess and maintain a valid Driver's License with no limitations or restrictions. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some travel may be required. Ability to lift up to 40 lbs.

Supplemental Information

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Agency Contact Information: Angela Martinez. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.