Help Desk Technician

Job Overview
We are seeking a skilled Helpdesk Technician to provide comprehensive IT support within our organization. The ideal candidate will be responsible for resolving technical issues, maintaining IT infrastructure, and ensuring optimal operation of hardware and software systems. This role requires strong communication skills, technical expertise, and a customer-focused approach to support end-users effectively across various platforms and devices.

Duties

• Provide technical support and troubleshooting assistance for hardware, software, and network issues.
• Manage and maintain computer systems, including desktops, laptops, mobile devices, and peripherals.
• Support and configure operating systems such as Windows, macOS, and Linux.
• Troubleshoot software problems related to Microsoft Office applications and other enterprise software.
• Assist with network administration tasks including DNS, TCP/IP, LAN, VPNs, firewalls, and Cisco Meraki solutions.
• Utilize tools like SCCM, GPO, Active Directory, BMC Remedy, ServiceNow, Jira for ticketing and system management.
• Monitor and support IT infrastructure components such as Windows Server environments and network hardware.
• Perform analysis of technical issues to identify root causes and implement effective solutions.
• Maintain documentation of support activities and configurations for future reference.
• Communicate clearly with end-users to resolve issues promptly while providing excellent customer service.

Requirements

• Proven experience in IT support or helpdesk roles with strong troubleshooting skills.
• Proficiency in software troubleshooting, computer management, and hardware support.
• Knowledge of operating systems including Windows (Windows Server), macOS, and Linux.
• Familiarity with network administration concepts such as TCP/IP, DNS, VPNs, firewalls, LAN/WAN architectures.
• Experience with enterprise tools like SCCM, GPO, Active Directory, ServiceNow, Jira, BMC Remedy.
• Understanding of computer hardware components and mobile device management.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to work independently or as part of a team in a fast-paced environment.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are a plus. This role offers an opportunity to be part of a dynamic IT team dedicated to maintaining high standards of service delivery while supporting organizational growth through innovative technology solutions.

Pay: $25.00 per hour

Expected hours: 20.0 per week

Work Location: In person