Practice Manager

JOB SUMMARY:

The Practice Manager is responsible for overseeing the day-to-day operations of the Practice Office to which assigned. Delivery of a high level of customer service as well as compliance with applicable regulations and policies are primary responsibilities. Provides oversight and guidance to office staff; functions as a mentor.

QUALIFICATIONS AND EDUCATION:

• Minimum of an associate's degree in healthcare or related field required.

• Impeccable communication, excellent organizational and problem-solving skills.

• A minimum of three years' experience in medical office management is required.

• Demonstrated knowledge of all aspects of practice management is critical.

• The individual must possess a strong knowledge of medical practice management, must be computer literate.

• Previous experience in an office environment with electronic records is preferred.

• Must be able to balance multiple tasks in more than one location.

• Participates in the development of annual operating budget and monitors throughout the year.

• Coordinates and integrates services within the department as well as with other departments and facilities.

• Oversees operation for all orthopaedic locations on a daily basis.

• Protect patient confidentiality by promoting professional staff communications.

• Ensures quality control of clinic operations through monthly staff meetings as well as daily interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees the office staff, including participation in the recruiting/hiring process, work allocation, training, and problem resolution evaluates performance recommendations for personnel actions.

• Ensures the staff is appropriately scheduled to deliver gold standard customer service.

• Ensures that all procedures, practices and policies are in accordance with applicable regulations and requirements.

• Participates in the development of annual operating budgets and provides direction for the clinic unit as necessary.

• Coordinates and integrates services within the department as well as with other departments and facilities.

• Overseas operations for all orthopaedic locations, including satellites, on a daily basis.

• Protect patient confidentiality by promoting professional staff communications.

• Ensures quality control of clinic operations through monthly staff meetings as well as daily interaction.

• Oversees the staff schedules to ensure efficiency and appropriate coverage. With the assistance of the Clinical Operations Coordinator and satellite coordinators ensure that appropriate staffing levels are maintained.

• Leads the development of an appropriate clinical care delivery model that supports physician and patient satisfaction, efficiency, quality care, and productivity.

• Collaborates with Pre surgery supervisor to ensure the smooth transition of patients requiring surgery to the OSS Health surgical facilities. Ensures processes and protocols that limit case cancellations, support, process standardization, and improve overall patient preparation for surgery.

• Employs root cause analysis or tracer methodology to examine the cause of errors, improve process, and educate staff.

• Continuously assesses the performance of clinical protocols to ensure quality, patient safety and regulatory compliance.

• Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to comply with regulatory agencies: DOH, TJC, CMS.

• Other duties as assigned.

SUPERVISORY RESPONSIBILTIES:

Supervises: All assigned in downline, including both clinical and administrative staff.

• Function as a coach & mentor to the staff for whom this position is responsible.

• Participate in and/or support the employment process in conjunction with the Human Resources Department.

• Submit requests for staffing needs on a thorough and timely basis, securing all necessary approval(s).

• Participate in the screening/interviewing process, making oneself available to meet the candidates' needs to expedite the screening process.

• Participate in and/or support the Orientation of newly hired staff members.

• Provide and/or oversee the training of newly appointed staff members to the office.

• Supports and/or maintains on-going training programs/initiatives to enhance the skills, knowledge and productivity of existing employees.

• Participate in training sessions as required and/or deemed necessary.

• Provide leadership and direction to the staff in order to maintain a work environment that promotes the creative development of ideas and allows employees to meet and/or exceed expectations and established standards of performance.

• Monitor and measure the performance of those staff reporting to this position. Address concerns or weaknesses and take appropriate action to ensure issues are resolved. Ensure that staff are working as efficiently, as accurately and as productively as possible.

• Ensure compliance and/or oversee compliance with all policies and procedures by staff. Recognize exemplary compliance. Initiate appropriate corrective action in instances of noncompliance; secure required approvals before addressing the staff.

• Make decisions and take actions essential to the daily operation of the work area(s) for which responsible.

• Maintain or oversee the maintenance of supplies deemed necessary for the efficient operation of the area(s) for which responsible.

• Research major expenditures (including equipment, supplies and/or systems) and make recommendations to the appropriate member(s) of management for approval to purchase.

• Maintains a professional and safe environment for patients and staff.

• Maintains an appropriate staffing ratio to provider and makes solid recommendations when recruitment is required.

• Acts as a resource for all physicians, APPs, staff, and patients.

• Manages expenses and oversees physical inventory.

• Oversee and optimize schedule utilization.

LANGUAGE SKILLS:

Ability to communicate effectively with staff, peers, physicians, and the public. Ability to speak and understand English fluently.

PHYSICAL DEMANDS:

Light physical effort; some standing, walking, bending, reaching, stooping; manual dexterity to operate keyboard and other equipment; detail oriented; able to maintain a pleasant and courteous demeanor under all circumstances.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Climate controlled environment with occasional periods of being outside.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Required

• Associates or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.