Restoration Project Manager

About the Role

We're looking for a Restoration Project Manager who can run jobs with confidence and bring in new business without acting like a pushy used-car salesperson.

If you know how to manage a project, keep customers calm, talk to adjusters without losing your mind, and you're the type who naturally builds trust and closes deals—this is your lane.

This isn't a desk job. This is boots-on-the-ground leadership with the skills (and guts) to grow revenue while keeping jobs on track.

What You'll Be Doing Project Management (Core Responsibilities)

• Lead restoration projects from initial call to completion
• Scope losses accurately and fast
• Manage crews, subs, timelines, and customer expectations
• Ensure documentation is complete, consistent, and actually readable
• Maintain budget, margins, and job profitability
• Communicate with adjusters like a pro—not a pushover

Sales & Relationship Building (The Part Most PMs Avoid, But You Won't)

• Build and maintain relationships with agents, property managers, commercial clients, and community partners
• Identify and close new opportunities on every job site
• Show customers why they're better off sticking with Team Ray
• Represent SERVPRO confidently in the field—you're wearing the logo, so you own it
• Keep a pipeline of repeat and referral business steady

Who Thrives in This Job

• Someone who can walk onto a loss, take control of the situation, and earn trust immediately
• A natural problem-solver who sees opportunity instead of chaos
• Someone who can close a deal without being cheesy
• A professional who can keep customers calm while keeping the job profitable
• A communicator with backbone—you'll be negotiating with adjusters and property owners
• Someone who doesn't need babysitting
• A leader who expects results and drives action

Requirements

• Solid restoration experience (water/fire/mold/reconstruction)
• Proven ability to sell, upsell, or close—formal "sales experience" not required, just results
• Strong communication and negotiation skills
• Comfortable juggling multiple projects without dropping the ball
• Valid driver's license and ability to be in the field daily
• Tech-savvy enough to handle documentation systems (we'll train on SERVPRO apps)

What You Get

• Competitive compensation with performance incentives
• Company vehicle or allowance
• Phone, tech, and training
• A leadership team that moves fast and backs its people
• Real career growth—you won't get stuck at one level
• A chance to help people on their worst days and turn tough situations into business wins

Job Type: Full-time

Pay: $53, $74,445.27 per year

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Employee assistance program
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Referral program

Application Question(s):

• How many years of project management experience do you have?
• Can you pass a background check as this is required?
• Can you be on call 1 week a month - 24*7 to support after hours calls?
• This job requires flexibility with a fixed start time and depending on the season no defined end-time. Meaning there will be nights you won't be home for dinner and you might not know that until 2 hrs ahead of time. Are you ok with this?

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Mayer, MN 55360