Mitigation Project Coordinator

Mitigation Project Coordinator – Rainbow Restoration of Greater Virginia

Location: 2305 Commerce Center Drive
Employment Type: Full-Time
Reports To: Mitigation Project Manager
Pay Range: $35,000 – $45,000 annually (based on experience)

About Us

At Rainbow Restoration of Greater Virginia, we respond with urgency, care, and professionalism when disaster strikes. Every service we deliver is built on our core values:

• Integrity – Doing what's right, always.
• Respect – Treating others with dignity and courtesy.
• Discipline – Staying focused and committed to excellence.
• Teamwork – Supporting one another to achieve success.
• Accountability – Owning our actions and results.

Mission Statement: Rainbow Restoration of Greater VA's purpose is to enrich the lives in our community by rebuilding lives after the unexpected.

Vision Statement: To lead the restoration industry by building a superior team dedicated to excellent customer service and the care of one another.

Position Summary

The Mitigation Project Coordinator supports the Mitigation Project Manager in the fast-paced world of emergency response, water damage mitigation, fire cleanup, and mold remediation. You will coordinate schedules, manage job documentation, and ensure clear communication with customers, technicians, and insurance partners to keep projects running efficiently.

Your top priority: Deliver a seamless, professional, and reassuring experience for customers during their time of need.

Key Responsibilities

Customer Service Excellence

• Act as the primary point of contact for customers during mitigation.
• Provide consistent updates, address concerns, and explain next steps.
• Schedule emergency services, monitoring visits, and final inspections.

Project Coordination

• Assist the Project Manager with job scheduling, technician assignments, and equipment tracking.
• Coordinate with field crews, subcontractors, and vendors to ensure timely completion.
• Prepare work authorizations, change orders, and compliance documentation.

Administrative Support

• Maintain accurate and up-to-date job files in the project management system.
• Monitor job costs and billing accuracy.
• Ensure all necessary documentation, photos, and reports are complete before job closeout.
• Serve as Admin on a rotating on call schedule

Qualifications

• Prior experience in restoration, construction, or service coordination preferred.
• Strong organizational skills and ability to manage multiple priorities.
• Clear and professional communication skills.
• Proficiency in Microsoft Office and project management tools.
• Customer-focused with strong problem-solving abilities.

What We Offer

• Competitive pay of $35,000 – $45,000 annually based on experience.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Professional growth and training opportunities.
• A collaborative work culture built on our core values.

Job Type: Full-time

Pay: From $40,000.00 per year

Work Location: In person