Operations Manager

CGS is seeking an experienced Operations Manager to join our instructional delivery services team. As the Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a plasma collection training program. You will collaborate with internal and client stakeholders in technical training, process excellence, quality management, content development, human resources, and finance to execute and manage the operational aspects of the plasma center technical training program.

Responsibilities

• Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management.
• Supervise a team consisting of Instructor Supervisors, Instructional Delivery Schedulers, and Content Management staff, providing guidance, support, and performance evaluations.
• Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede plasma center technical training.
• Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness.
• Collect and analyze KPIs (business, operational, quality, and financial) and feedback (formal and informal).
• Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement as necessary.
• Facilitate quarterly and annual business reviews in collaboration with client stakeholders.
• Lead the implementation of process excellence and continuous improvement initiatives.

Qualifications

• A bachelor's degree in Business Administration, Human Resources, Education, or a related field.
• 15+ years of experience in training delivery operations, program management, or a related role.

• High proficiency in the use of:

• Learning management systems (LMS) to organize curriculums and learning object curations.

• Microsoft Excel to collect and analyze structured data used by various information management systems.

• MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet.

• A strong understanding of instructional design principles and adult learning methodologies.

• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Exceptional communication, leadership, and interpersonal skills.
• An analytical mindset with the ability to interpret data and make data-driven decisions.
• Certifications in training, project management, or related fields are a plus.
• General knowledge of aspects of blood banking and biotherapeutics and experience working in a regulated health care environment is an asset.

Benefits

• A competitive salary and benefits package.
• Remote work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.