Senior Relationship Manager

n/a

As a Senior Relationship Manager at Clearwater Analytics, you will play a pivotal role in building and nurturing strategic partnerships with our asset owner clients. Your primary focus will be to ensure that clients receive exceptional service and realize the full value of our innovative analytics solutions. Acting as a trusted advisor, you will help clients leverage our platform to its fullest potential while identifying opportunities for growth and expansion of our services. This position demands a proactive, client-centric mentality and the capability to communicate complex ideas clearly and effectively.

Key Responsibilities:

• Client Relationship Management: Develop and maintain robust relationships with assigned asset owners to ensure high levels of satisfaction and engagement, acting as their primary liaison with Clearwater Analytics.
• Client Advocacy: Serve as the main point of contact for client inquiries, promptly addressing concerns and providing effective solutions to enhance their experience and satisfaction.
• Regular Engagement: Conduct regular check-ins and comprehensive business reviews with clients to assess evolving needs and gather insights and feedback on our products and services.
• Cross-Functional Collaboration: Partner with internal teams, including sales, product development, and customer support, to respond to client needs and advocate for their interests within the organization.
• Growth Initiatives: Identify and pursue opportunities for upselling and cross-selling additional products and services to maximize client value and drive revenue growth.
• Performance Monitoring: Monitor client