Quality Supervisor

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**Purpose**

Communicates and resolves Quality related issues in a fast-paced

manufacturing environment. Supports the Quality and Manufacturing

functions by educating employees on quality systems, quality metrics,

and customer engineering. Interfaces and acts as a liaison between

Manufacturing and Quality Managers using multidisciplinary manufacturing

knowledge. Develops and empowers Quality personnel while improving

Manufacturing and Quality relationships. Is a leader within the

department holding employees accountable for business ethics and daily

performance.

**Position Responsibilities**

• Oversee the Quality department to ensure delivery of quality

products that meet the customers needs

• Provide training, learning and development where appropriate for all

employees

• Provide training as required in the quality system concepts, audit

techniques, approaches corrective/preventative actions and

continuous improvement activities.

• Partner with other departments to ensure the adherence to the

Quality Management System And Other Compliance Requirements.

• Collaborates with operations, leaders, purchasing, customer service

and others to efficiently meet customer demand.

• Excellent verbal and written communication skills to interact and

deal with internal and external customers

• Supports all regulatory and customer quality audits
• Regularly inspects and evaluates products for quality and defects.
• Provide visibility to management of potential quality issues, as

well as input on internal perceptions associated with Quality and

Delivery performance.

• Works with Manufacturing and Quality Assurance personnel to perform

in process review and assure best practices are followed.

• Review applicable organizational policies and procedures, ensuring

accuracy and relevance, communicating policy and procedure updates

and changes

• Performs other related duties, as required

Supervisory Responsibilities

• Conducts interviews and trains front-line employees.
• Organizes, directs, and oversees the work of front-line employees.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with

company policy.

• Works with department leaders to monitor each department and make

recommendations to improve performance that impacts the organization

**Tasks**

• Has the capability to troubleshoot complex and questionable

inspections by asking the right questions to get to the root cause

of the problem

• Ability to work in a dynamic environment with multiple priorities

and shifting time requirements.

• Makes decisions based on customer/regulatory requirements
• Ability to effectively communicate in small and large group

environments

• Confer with organizational team members at all levels to discuss

issues, coordinate activities or resolve problems.

• Implement corrective actions to address organizational or

departmental issues.

• Must be an engaged leader with a hands on approach to quality

improvement

• Act as liaison between organization and outside organizations.
• Fully understanding the financial impact of decisions made on a

daily basis, including closely monitored non-value-added cost in an

effort to reduce or eliminate.

• Work closely with shop floor supervision and employees
• Analyze customer miss-deliveries in order to propose improvement

action plans: Define and optimize data gathering and exchange to

ensure data integrity in systems.

• Assess and report project opportunities, risks and potential

solutions.

• Conducts classroom training including new hire training, COV

training and other releva t training courses as assigned.