Service Advisor

Location: 2300 W. Cleveland Ave., Madera, CA 93638
Pay: $22.00 – $30.00 per hour effective rate (base pay + commission + overtime)

We're a performance-driven, results-focused team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a driven, genuinely solid team that sets the standard for speed, accuracy, and service.

At Big Brand Tire & Service, our Service Advisors aren't order-takers — they're trusted guides. You'll be the first face customers see, the voice that earns their confidence, and the pro who connects elite technicians with real people. If you've got the drive, the sales skills, and the customer focus, this is where you become one of the best in the business.

• Competitive base pay + productivity commissions:
   
• Overtime opportunities
   
• Paid vacation + holidays
   
• Medical, dental, vision, life, accident insurance
   
• 401(k) with company match
   
• Paid training + ASE reimbursement
   
• Employee discounts + referral bonuses
   
• Career growth into Service Manager, Store Manager, or beyond
   

• Greet every guest and deliver a world-class service experience
   
• Act as the liaison between customer and technician — translate mechanical into clear recommendations
   
• Confidently sell tires, wheels, repairs, warranties, and services
   
• Perform visual inspections and document findings
   
• Build lasting relationships that turn first-time guests into lifelong customers
   
• Help maintain showroom and inventory standards
   
• Partner with the team to keep operations smooth, efficient, and safe
   

• 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
   
• Proven ability to sell services and build trust
   
• Strong communication and organizational skills
   
• A self-starter with problem-solving ability and team spirit
   
• Valid driver's license + ability to lift 70 lbs (you'll occasionally jump in to support shop flow)
   
• Hungry to learn, grow, and lead
   
• Flexible availability, including weekends, to serve customers when they need us most
   

For 50+ years, Big Brand has been the trusted name in tires and auto repair. Now in over 10 states and growing fast, we're serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.

Apply today If you've got what we are looking for, one of our recruiters will reach out to you by phone THIS WEEK

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.