Field Services Solution Architect, D365 Customer Engagement

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The D365 Field Services Solution Architect is a strategic and functional leadership role responsible for designing, implementing, and optimizing Microsoft Dynamics 365 Field Service solutions within large, complex enterprise ERP environments. The ideal candidate will bring a proven track record of architecting and deploying D365 Field Service solutions at scale, translating business requirements into robust, practical, and scalable system architectures. This role requires close collaboration with stakeholders, delivery teams, and technical resources to deliver transformative outcomes that drive operational efficiency and superior customer experiences.

Job Responsibilities

• Lead the end-to-end architecture and delivery of Microsoft Dynamics 365 Field Service solutions for enterprise-scale clients, ensuring alignment with business objectives and enterprise IT strategies.
• Gather, analyze, and translate complex business requirements into architectural plans and technology solutions, considering scalability, security, and integration with enterprise ERP systems.
• Design and document robust D365 Field Service system architectures, including data models, workflows, integrations, and customizations.
• Oversee solution implementation and support technical delivery, providing functional leadership, guidance, and quality assurance to development teams and business analysts.
• Collaborate with Quality and Technical architects, business analysts, and technical teams to ensure seamless integration between D365 Field Service and other business-critical systems (D365 FSC, CRM Sales, IoT, mobility platforms).
• Drive standards for solution architecture, best practices, and governance across large, multi-national, and multi-site enterprise environments.
• Advocate for the use of modern, cloud-based features and emerging technologies within the D365 ecosystem to continuously improve solution design and business outcomes.
• Lead solution design workshops, functional presentations, and stakeholder engagements at all organizational levels.
• Identify and address risks, issues, and dependencies related to D365 Field Service solution architecture and implementation.
• Support presales and business development efforts by contributing to proposals, estimations, and solution strategies for large-scale enterprise clients with complex field service operations.

Requirements

• BS/BA degree in Computer Science, Information Systems, Engineering, related field or equivalent work experience.
• Minimum of 10 years' experience in solution architecture or functional leadership roles
• Minimum 4 years' experience focused on Microsoft Dynamics 365 Field Service implementations.
• Demonstrated hands-on experience designing and deploying D365 Field Service solutions in large enterprise environments.
• Deep knowledge of D365 Field Service capabilities, including but not limited to: resource scheduling, work order management, asset management, mobile workforce enablement, inventory and supply chain integration, customer engagement, and service analytics.
• Experience integrating D365 Field Service with other Microsoft Dynamics 365 applications, Azure services, Power Platform, and third-party enterprise systems (ERP, CRM, IoT, etc.).
• Expertise in solution design, security modeling, data migration, extensibility, and customization using Power Platform (PowerApps, Power Automate), Azure Logic Apps, and custom code extensions as needed.
• Proven ability to lead solution design for enterprise transformation programs, including legacy modernization, cloud migration, and large-scale business process reengineering.
• Strong stakeholder management skills, with the ability to engage technical and business leaders, and translate complex technical concepts into clear, actionable plans.
• Solid understanding of enterprise architecture frameworks and industry best practices for field service management, security, compliance, and data privacy.
• Experience working in Agile and hybrid delivery methodologies, with prior participation in global implementation programs.
• Flexibility to work from home while collaborating in person half the time.

Preferred Qualifications

• Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate or Solution Architect Expert certifications strongly preferred.
• Experience with industry verticals such as manufacturing, professional services, or field service-intensive sectors is a plus.
• Familiarity with IoT integration, predictive maintenance, and AI-driven customer engagement within the D365 ecosystem.
• Excellent communication, leadership, and mentoring skills.

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