Shift Leader

Shift Leader - Job Description

Location: Houston, TX Greater Houston Area)

Benefits:

• Flexible Schedule
• Employee Discount
• Advancement Opportunities (We promote from within)
• Base + Tips
• Full-Time and Part-Time Available

About Us: Milk Mustache is a gourmet cookie company specializing in handcrafted, all-natural, unique cookies. Known for our superior products and excellent customer service, we are a fast-growing company with exciting growth opportunities. We're looking for a people person and leader to join our team

Job Summary: As a Shift Leader at Milk Mustache, you will oversee daily store operations under the direction of the Store Manager/General Manager, ensuring a seamless and enjoyable customer experience. You will lead a small team, manage order fulfillment, and maintain store standards. Your role is crucial in upholding our commitment to quality and customer satisfaction. If you are a proactive leader with a passion for customer service and a knack for problem-solving, we want you on our team

Responsibilities:

• Manage store operations during shifts, including overseeing staff, customer service, and store cleanliness.
• Greet customers, take orders, fulfill orders, and use the Point-of-Sale system.
• Prepare and assemble orders, ensuring accuracy. Orders may include the occasional local delivery using the company vehicle when needed.
• Execute systems and procedures with integrity.
• Supervise staff on shift, overseeing product preparation, sales, customer service, and facility operations.
• Ensure reliability, punctuality, and great attendance.
• Participate in and/or oversee on-the-job training for new team members.
• Ensure opening and/or closing procedures are completed.
• Resolve customer inquiries and concerns.
• Maintain excellent communication skills for in-person and phone interactions.
• Foster a collaborative, team-oriented environment with a positive attitude.
• Demonstrate exceptional problem-solving skills, work ethic, and ability to handle high-volume, time-sensitive environments.
• Use various kitchen equipment, including convection ovens and mixers.

Qualifications:

• Preferred: Shift lead experience.
• Schedule flexibility on weekends and holidays.
• Customer service experience in a fast-paced, food service, bakery, or retail environment.
• Reliability (on-time and present).
• Team-oriented with a positive, can-do attitude.
• Proactive and takes initiative.
• Detail-oriented.
• Enjoys interacting with customers.
• Clear communication with team, management, and customers.
• Willingness to maintain a Food Manager Certificate.

Physical Requirements:

• Ability to bend, twist, reach, and lift up to 50 lbs.
• Ability to stand for long periods.
• Ability to follow written and verbal instructions in a loud, high-volume kitchen environment.
• Ability to safely operate a motor vehicle and obey all traffic laws.

Job Types: Full-time, Part-time

All Applicable Shifts:

• Morning shift
• Evening shift
• Weekdays
• Weekends and holidays (must be willing and able)

Work Location: In person

Job Types: Full-time, Part-time

Pay: $ $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person