General Manager – Retail Operations

Overview
We are seeking an experienced and dynamic General Manager – Retail Operationsto oversee the daily functions and strategic direction of our retail stores. The ideal candidate will possess strong leadership skills, extensive retail management experience, and a comprehensive understanding of sales, inventory control, customer service, and team development. This role requires a proactive approach to managing store performance, optimizing operations, and ensuring exceptional customer experiences across multiple locations.

Duties

• Lead and supervise store teams, including hiring, training, and evaluating staff to foster a high-performance environment.
• Oversee daily store operations, including sales management, inventory control, merchandising, and cash handling.
• Develop and implement sales strategies to meet or exceed revenue targets while maintaining excellent customer service standards.
• Manage purchasing, pricing strategies, and inventory management to optimize stock levels and reduce shrinkage.
• Coordinate marketing initiatives and promotional activities to increase store visibility and sales.
• Ensure compliance with company policies, safety regulations, and legal requirements across all locations.
• Conduct regular performance reviews, provide coaching, and facilitate employee orientation and training programs.
• Handle administrative tasks such as payroll processing, bookkeeping, budgeting, and reporting.
• Foster effective communication within the team and with corporate headquarters to align operational goals.
• Utilize POS systems efficiently for transactions, inventory tracking, and sales analysis.
• Manage shift scheduling to ensure adequate coverage during peak hours while controlling labor costs.

Experience

• Proven management experience in retail settings, preferably with assistant manager or supervisory roles.
• Strong background in retail sales, customer service excellence, and team leadership.
• Demonstrated skills in negotiation, employee orientation, interviewing, recruiting, and training & development.
• Experience with inventory management systems, POS technology, merchandising techniques, and retail math.
• Knowledge of budgeting processes, payroll administration, bookkeeping practices, and cash handling procedures.
• Multilingual or bilingual abilities are a plus for serving diverse customer bases effectively.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Effective communication skills coupled with phone etiquette and professional demeanor. This role offers an opportunity for a motivated leader to drive retail success through strategic planning and exceptional team management while ensuring operational excellence across all stores.

Job Type: Full-time

Pay: $60, $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Retirement plan
• Vision insurance

Work Location: In person