Front Desk/Night Auditor

Job Summary
Join our dynamic hospitality team as a Front Desk/Night Auditor, where your energy and dedication will create memorable guest experiences around the clock. In this vital role, you will be the welcoming face of our hotel during evening and overnight hours, ensuring smooth operations, accurate financial reporting, and exceptional guest service. Your proactive approach and attention to detail will help maintain our reputation for excellence in hospitality management. Whether managing guest check-ins, handling inquiries, or conducting nightly audits, you'll be the key to delivering a seamless stay for every guest.

Responsibilities

• Greet guests warmly upon arrival and provide outstanding customer service throughout their stay
• Manage check-in and check-out processes efficiently using hotel management software
• Handle guest inquiries with professionalism and a friendly attitude, both in person and over the phone
• Conduct nightly audits to verify revenue, balance accounts, and ensure accuracy of all financial transactions
• Maintain multi-line phone systems with excellent phone etiquette, directing calls appropriately
• Assist guests with special requests, reservations, and providing information about hotel amenities and local attractions
• Ensure the front desk area is organized, clean, and welcoming at all times
• Support guest relations by resolving issues promptly and professionally to enhance overall satisfaction

Experience

• Previous experience in hospitality management or hotel operations is preferred but not required; training will be provided for motivated candidates
• Strong customer service skills with a focus on guest satisfaction in a fast-paced environment
• Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively
• Familiarity with front desk procedures, hotel management systems, and night audit processes is a plus
• Excellent communication skills, including phone etiquette and handling multi-line phone systems
• Experience working in resort or hotel settings that emphasize guest services and hospitality excellence

Join us to be part of a vibrant team dedicated to creating memorable experiences for every guest. Your enthusiasm and professionalism will make a difference in our guests' stays while advancing your career in hospitality management

Job Type: Full-time

Pay: $15.25 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Work Location: In person