IT Support Technician

General Summary: Maintain Information Technology systems by providing support to computer users at all locations and levels of the company.

Essential Job Functions:

• Assist users in troubleshooting and resolving information technology issues either in person or over the phone.
• Respond to requests for new or configured hardware or software and keep IT inventory up to date.
• Manage Onboarding | Offboarding responsibilities
• Install, troubleshoot, repair, and modify computers and related equipment.
• Install, update, and repair software on organizational systems.
• Troubleshoot basic network issues (Wi-Fi, LAN, VPN).
• Log all incidents, requests, and resolutions in the ticketing/helpdesk system.
• Protect and secure tangible and intellectual company property by monitoring security systems and maintaining information confidentiality.
• Preparing users to operate equipment through written and verbal communication.
• Provide clear, patient, and professional communication with end-users.
• Provide IT Support on an on-call basis including nights and weekends.
• Other duties as assigned.

Job Specific Requirements:

Competencies:

· Committed to finding prudent solutions to system user issues.

· Excellent research and trouble shooting skills.

· Computer hardware and software expertise.

· Ability to analyze, interpret, and follow highly technical processes and procedures.

· Documentation of Tickets and of Knowledgebase Articles

· Ability to work in a team environment.

· Strong attention to detail.

· Must be able to multitask and prioritize effectively.

· Excellent interpersonal communication skills.

· Superior verbal and written communication skills.

· Positive attitude.

Physical:

· Regularly required to:

• Sit
• Talk and hear
• Lift objects up to 25 lbs.
• Occasionally required to:
• Stand, walk, climb or balance
• Kneel, stoop, crouch, crawl
• Reach with hands or arms, grasp or pull
• Lift up to 50 lbs.

Other:

• Language Skill Abilities
• Ability to read, analyze and interpret professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, customers, and the public

Education and Experience:

• Associate's degree or equivalent experience.
• Experience with Microsoft Windows and Microsoft Office environments.
• Basic knowledge of cyber security systems and structures.
• Basic knowledge of TCP/IP network systems and setups.
• Ticketing/helpdesk systems (ServiceNow, Jira, Zendesk, etc.)
• Basic knowledge of physical computing systems including PCs, Servers, switches, and mobile devices.
• General knowledge of basic business functions

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person